Overall very nice hotel. Family friendly. Many of the younger guests mentioned they booked the "wrong hyatt ziva"! Lol. Away from the hotel zone, it was perfect for our family. We disliked the only pool front lounging was cabanas for purchase. There's not a huge early morning rush to find lounge chairs but there is a hige chair to umbrella discrepancy! Lol. For an all-inclusive, the food was absolutely amazing! We are actually visiting tqo all-inclusives on thia trip and alreast miss the food after the firat day at the new hotel. The slides were good. Much better with an intertube. I suggest getting one before you come! The only real complaint is that the nightly show wasnt always geared towards being family friendly. And sometimes the restaurants and bars didnt open exactly when they told you they would. Overall great stay!
What a disappointing No beach vacation!
Upon checking in I was given an additional unexpected $1500. Charge for my children that were supposed to inc. Then the beach was horrible, the water is not accessible as there are so many sharp rocks that you need actual shoes to go in. Half of the restaurants were closed and there was disruptive construction going on all over the property. Also it is not really All-inclusive, there are many items that have a charge. This hotel is nothing compared to the Cancun location. A sad second best. Feeling terribly ripped off!
Perfecto descanso en familia
Comida, atención y actividades muy bien planeadas. Buen gimnasio. Mal funcionamiento del jacuzzi en las 2 habitaciones que teníamos (agua amarilla con residuos). Problema para resolver: los mosquitos en el restaurante "La Parrilla" (sugiero ventiladores). Restaurante francés, muy lenta la atención. Malos olores en la piscina cercana a "the corner"
The overall stay at the hotel was Amazing. We stayed in a oceanfront king suite and our view was Amazing. The staff were always happy and extremely friendly. We dined at the Japanese restaurant we had fried rice with shrimp, beef and chicken.Delicious. Wilburth was amazing and always ensured that my wine glass was full at all times. The sushi was great here also. We also Dined at the Italian restaurant food was great and our waitress Yeimel was very nice and friendly. On the beach it was nice to have a waiter come out and serve drinks while you relaxed Javier did just that he went above and beyond. Also don’t forget to stop at the taco restaurant on the beach. The food is Amazing and great views of the ocean. My husband and I also did a couples massage. Amazing! Sandra and Wendy exceeded our expectations that was phenomenal. Only con we had was the shower water was horrible after the first day. Yes I called someone they came to extremely fast but by the end of the day evening it was not working again.The pressure was Extremely low. Also none of the elevators didn’t seem to work after a certain time in the evening which was horrible after eating at the restaurants and spending lots of time at the bar. Besides those 2 things everything was Fabulous and I will definitely return to this resort in the future and recommend to friends and family.
Our stay at Hyatt Ziva Riviera was amazing!!! Service was excellent!! We booked an ocean view junior suite and had an amazing view to the beach!!
Great experience overall.
Nice accommodation, nice rooms, very friendly staff, great for families and kids