The front desk, housekeeping, and lifeguard staff were all very friendly and prompt. The staff at the snack shop inside the water park left multiple times for an undetermined amount of time (including around lunch time) and put up a cardboard sign that read "Be right back." Once they were back they were rude and didn't provide what I ordered. The water park is run down and needs a lot of TLC but my kids (ages 3 and 7) still had a blast. I found a dead cockroach in the hot tub. At the attached restaurant the food was good but service was very slow. The gym was very disappointing -- it was clean but there is no treadmill, hardly any dumbbells (only had one 5#, 1 20#, and a set of 35/40/45/50), and half the attachments on the multiuse machine were broken.