The week upon my trip I broken my foot and tried to reschedule my trip. I called to talk to customer service, the guy i talked to started with giving me a refund paused and then said that they only reschedule, after a couple of minutes going back and forth he becamse rude and then hung up on me. I then called back to speak with a supervisor he too was rude and was suppose to return my call never did. It was a whole horrible experience, i will never book through hotel.com. Hotel.com need BETTER customer service agents.
Preston
Preston,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
jeff
jeff,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 7 日
Kristine
Kristine,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Siddhant
Siddhant,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Wynton
Wynton,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 29 日
autumn
autumn,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Great stay! My husband and I went for our anniversary weekend and the staff really took care of us! We will be returning for sure!
Shavonda
Shavonda,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Adriana
Adriana,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Excellent facility with great amenities and convenient to all of Downtown Nashville.
Floyd
Floyd,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
Great location and staff and rooms.
Experienced poor wi-fi connectivity.
Darcy
Darcy,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
Tim
Tim,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 17 日
I booked off Expedia and asked for early check-in. That didn't happen. I have pending charges on my credit card for extra guests, which I already paid for. I didnt expect the destination fee? Whats that? I didnt expect having to spend 35 dollars per night per room for another fee. I will he checking my card daily as front staff did not seem to understand. Rooms and facility very clean. Disappointed pool not heated. We had a 80 degree day and would uave been nice to be by the pool. Location was gr eat and convenient.
The lobby, restaurant, and bars were always cold and it was 12 degrees outside. Seems like they never turned on the heat. And all seating in the lobby/courtyard was made of concrete.