The older and more knowledgeable front desk staff were excellent. The room did not appear to have been dusted much - there was significant dust on the lamp bases, etc. There was a water problem and water was turned off for many hours one afternoon, and when it came back on, it took quite a while to get hot water - yet we were not offered any sort of discount for the inconvenience. I felt it was expensive for what we got, but all hotels in the Canmore/Banff area are pretty pricey! Location was great for us as we like to walk, and we found being close to the highway was perfect for our visits to various locations around. Morning coffee hot and delicious, and great fresh fruit bowl at breakfast. Overall, probably would not return due to somewhat unprofessional housekeeping.