We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
Kim
Kim,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月15日
Marie-Eve
Marie-Eve,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年5月15日
Appartement duplex très spacieux au calme nous avons adoré
Neisius
Neisius,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年4月21日
ZAHIYAH
ZAHIYAH,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年2月28日
Sejour super sympa. Daniel a l'accueil est tres souriant, gentil et pleins de conseils. Nous avons eu bcp de mal a trouver l'hôtel cependant avec une arrivee tardive ou personne ne repondais a nos appels sur WhatsApp.
camille
camille,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年2月20日
Staff/Service was GREAT, but the hotel isn’t
The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show.
Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom.
Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great.
The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Andre
Andre,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年8月17日
Bernardo
Bernardo,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月4日
Excelente lugar
miriam
miriam,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月28日
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
OSBALDO
OSBALDO,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2023年6月4日
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Sabrina
Sabrina,3 晚浪漫之旅
Orbitz 真實旅客評語
10/10 好極了
2023年3月4日
Hotel excelente
Hotel espetacular. Os quartos são muito bons.
O atendente Daniel é muito simpático, atende a todos de maneira muito profissional, parabéns.
A localização é boa, porém estávamos de carro. Recomendo muito o hotel.
IVAN
IVAN,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年2月12日
Die Unterkunft ist sehr modern und sauber. Personal sehr zuvorkommend. Frühstück verbesserungswürdig.
Kyra
Kyra,14 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2023年2月5日
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
joshua
joshua,6 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年1月4日
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.
Ryan
Expedia 真實旅客評語
6/10 不錯哦
2022年10月29日
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Saira
Saira,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2022年10月8日
Kenesha
Kenesha,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022年9月20日
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Danielle
Danielle,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2022年9月19日
Staff was good.
Paige
Paige,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2022年7月26日
Birthday Getaway (9+ group)
Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
真實旅客
4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2022年5月24日
Joseph
Joseph,5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2022年5月23日
Sharday
Sharday,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2022年5月21日
awesome!
Great customer service and a comfortable place to stay. It is far from downtown tulum but it was awesome
Sharday
Sharday,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2022年4月17日
Juan Carlos
Juan Carlos,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年3月20日
Modern luxury feel for a good price. The staff was super kind. We had a problem with the running water for the showers - one of the two showers seemed to never get hot. The staff was attentive to addressing the issue, but it was only resolved after about 4 days. Also, we had to keep bugging the staff for more towels/washcloths as our room only came with a limited number and housecleaning didn’t show up until the third day in our stay.
Overall, would book again with them as the staff made the stay really enjoyable, but there are some improvements in the service I would like to see first.
Alyssa
Alyssa,6 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2022年3月4日
Nice place in Aldea Zama
Very good place, well furnished and decorated, lots of plants and trees. Feels perfect to relax.
Well located in Aldea Zama, 5 min from cafes