This hotel is terrible and I will never stay at safi again. First room, 603, was so dirty, with pen marks on the walls and headboards, dirty bathroom tiles, prison feel. Then I was moved to room 525 the concierge es had old blood stains, water stopper was not working, no iron in room, requested one and front desk took about 40 mins to deliver, not to mention one of the front desk clerks gave me a nasty attitude when she moved me from 603 to 525. Had a “ribeye steak” at their restaurant and it was so dry and hard as a rock and super expensive. This was my 3rd time in Monterrey since September but first time at the Safi and I will never stay at this property again.