Staff very friendly and supportive, however we had lots of issues with the hotel.
Our bathtub was clogged, we asked for maintenance but little was done, so we had to shower for 5 days like that.
The sofa bed was awful, very uncomfortable and impossible to sleep in. There was no resolution to this issue even after many complaints, so we ended up putting the mattress directly on the floor.
The swimming pool is across the street, there are no robes available by the hotel, so we had to cross the street completely freezing.
We stayed for 5 days, no housekeeping was done, even though there was a signed saying it happens after 3 days. So our towels and sheets were never changed, not even the trash was removed.
The location of the hotel was good though. Not sure if this is enough for us coming back.