4/10 Fair
Jan 28, 2025
Way Below Expectations
the dining employees with whom we engaged provided excellent service, within the confines of what they had to work with at the hotel.
Outside of that, a terrible experience along a number of lines:
- after checking in, we went to our room and the door was wide open. I checked the room to make sure no one was lurking within, and discovered the mini fridge had been raided. It was half empty, with the remaining liquor bottles already opened and the water bottles frozen solid
- the toilet was clogged at check-in (at 11pm) and we had to wait for a team member to come un-clog it. When they did, they came into the room with dirty shoes and walked all over the (not very) clean bathroom to fix the issue
- the wallpaper throughout the room was peeling
- the bathroom sink wouldn't drain
- the AC wouldn't work; it couldn't be set lower than 70, and at full blast that never got it below 73. We had to keep the balcony door open to get relief from the hot temp, and housekeeping came by 4 times to yell at us for having the door open
- half the beers on tap were unavailable for the 2 days of our stay throughout the property
- room service food was cold upon delivery
- the shower water pressure was very poor
Rory
Rory, 2-night family trip
Verified Hotels.com guest review
