The concept with ambassadors is NOT working. No one is motivated to help you, you can ask…
The staff make this place shine. Great location. Could use a better gym, pool not so nice…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
機場接送的費用為每輛車 USD160 (來回)
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
The staff were amazing friendly and fun but still professional Location was fabulous The breakfasts could have had more variety and the rooms need updating These factors did not spoil our stay but would have enhanced it
7 晚浪漫之旅, 2020年02月08日
An amazing place with staff that were exceptional in every way.
MITCH, 5 晚浪漫之旅, 2020年01月04日
A wonderful hotel experience made special by the location and the staff. Nothing is too much trouble for the staff who exude helpfulness and friendliness. The location is on the beautiful Paynes Bay with it's golden beach and turquoise ocean. The hotel is in need of some TLC but this is outweighed by the overall experience.
14 晚旅行, 2019年10月10日
We had a wonderful stay at the House and will definitely be back soon. The House truly delivers on exceptional service all round with all the staff ambassadors doing their very best to cater to all our needs. Paris the general manager is great and makes sure all her guests needs are are catered for. The champagne breakfast, afternoon tea and evening canapés are great and all included too which is a nice touch. We loved the fact it is an adults only hotel and also it’s more personal touch/boutique nature given it only has 34 or so rooms. The hotel is right on the beach too with stunning views. Overall a truly lovely experience!
Michael, 4 晚旅行, 2019年09月08日
Great holiday made better by fantastic customer service at the House , the best you can get in my opinion. Beautiful setting surrounded by great restaurants , only setback if any they are all quite pricey ! But all in all a fab holiday.
Adrian, 7 晚浪漫之旅, 2019年08月30日
Lovely location, welcoming and attentive staff. Impressed by the number of repeat guests we met, we would also now certainly return. Champagne (real) breakfasts and free water sports are lovely touches in what can be an expensive country to visit. Only recommendation for improvement would be that the bathrooms could benefit from a refresh.
Erica, 6 晚家庭旅遊, 2019年08月26日
The property is very clean. Staff is mostly attentive. Beach is quite rocky, hard to walk into the water to snorkel. We had difficulties with anyone engaging us for a drink while we on the beach. Their website specifies 24/hr room service, this is NOT the case. Their welcome brochure specifies in room breakfast was available until 11 am. This was also NOT case. We tried to order in room dining at 10:10 am and were told it was not an option, but instead offered their breakfast buffet to us which ended at 10:30. We said no thank you. When we did go to the beach, shortly before 11 am, they informed us they were holding the breakfast buffet open on for us, which at that point we had no interest. Had they communicated they were holding the buffet open, we would have gladly come down sooner to eat. What they advertise on their website & their welcome brochure, compared to what is offered is very different. They had us sign a "pass card" upon check in, which allows us to visit the sister resorts. We were told that we would receive the laminated cards the next day, we did not receive ours until the evening before we checked out, 4 days later. Our AC went out in our room, we had to move rooms. It was a fairly seamless issue, as they were helpful in moving us. It's a very unfriendly resort, they do nothing to get guests to mingle. We had to ask for our Expedia VIP amenity as well. We've never had to ask for that at other resorts worldwide. We would not recommend this property.
5 晚浪漫之旅, 2019年08月13日
Fantastic all the way....adult only, quiet, excellent service, beautiful!!
4 晚浪漫之旅, 2019年07月15日
Beautiful hotel at a nice location. Staff was really friendly and helpful. The hotel offers "tea time" at 4pm, which was really cute. They don't have twin bed even though it says it on Expedia and the hotel's website, so if you're not staying with a loved one, just remember that you will be sharing a bed. My only complaint was the stray cat that was constantly at the outdoor lounge area and at the dinner tables at night. She didn't jump on the tables but it wasn't too pleasant to have a cat staring at you will you tried to eat.
4 晚家庭旅遊, 2019年07月11日
Friendly staff. Go out their way to help. Great location. Good sized rooms.
7 晚浪漫之旅, 2019年07月09日