1. About every 2 days of our 7 days stay we had to go get new keys from the front desk because ours would stop working. We were up on the 3rd floor.
2. One of the elevators was broken for two days, making the other working elevator very slow to use as the entire hotel was then needing to use it.
3. The breakfast attendant most days was lazy - forks/plates/food would run out and I have no idea what she was actually doing. They also choose to not have the waffle station out on weekends.
4. The key never worked to get into the pool- we always had to go to the front desk and they had to call engineering. The pool was also unsafe - they had two dehumidifiers in there powered by long extension cords that were just laying on the ground and definitely getting wet when people would walk around the pool.
5. The fire alarms went off at midnight two nights in a row - once for over 20 minutes. When I asked to speak to the manager the next day about a partial credit to our account, the clerk at the front desk said there was nothing they would do about it and that it wasn’t their fault. I was able to get one night credited back on our stay by using the chat feature in the ap.
6. Our daughter got sick one night - I called the front desk to see how if we could get some cleaning supplies I was told she would not leave the front desk and she didn’t have access to any cleaning supplies.
Overall dirty. We will never stay here again - Will pay extra for the Townhome Suites next door.
Dawnette
7 晚家庭旅遊
2/10
found a bed bug in the room. fire alarm went off twice during the stay in the middle of the night.
Nichole
3 晚旅行
6/10
Curtis
2 晚旅行
10/10
Awesome
Dolores
2 晚家庭旅遊
8/10
Gregory
1 晚旅行
2/10
I booked a room for 5 people. There were not enough blankets and pillows for 5 people. I sent my 17 year old children to the front desk to ask for more and they were told no, that they didn’t have anymore blankets or pillows. I called the front desk and was told the same thing. It wasn’t until 1am that we got more pillows and blankets that were retrieved from an empty room.
Brandy
1 晚家庭旅遊
6/10
GAURAV
3 晚旅行
4/10
The tub was peeling so it had a red stain underneath that was unappealing to my wife and kids who did not want to take a bath in the tub. The shower nozzle was stuck in the down position and had to be yanked hard to rob the shower on. The kitchen area had a fishy smell that we could not find the source of. The bed as sunken in and not comfortable for sleeping for a pregnant woman. Finally the bedroom area was dusty
真實旅客
2 晚家庭旅遊
8/10
Minh Quang
3 晚旅行
8/10
I stayed here a decade ago and it seems there have been no furnishing updates since then. All furniture in the room was very worn and sagging - so not at all comfortable. Bathroom was as clean as they could get it but it’s old so dirt buildup in corners and grout lines; tub stained from years of use. That said - the people - every single person - was kind, knowledgeable, considerate and professional.
Jean
3 晚旅行
10/10
Jakee
1 晚旅行
10/10
Blair
3 晚旅行
8/10
Minh Quang
3 晚旅行
8/10
Lakisha
1 晚旅行
4/10
On Saturday and Sunday the breakfast was terrible not enough food. The food ran out by 9:45am which I found disappointing. No pork substitutions, waffles was nonexistent and there any fresh. Fruit
Anthony
3 晚旅行
10/10
Quite clean great staff
Jamal
1 晚旅行
10/10
Dominic
1 晚商務旅行
6/10
Malyia
1 晚旅行
10/10
Lucia Careri
6 晚旅行
4/10
There was no indication that it was under renovation until check in. Many things we needed/chose this hotel for were not available. The men’s bathroom under construction and my disabled father had to use the women’s bathroom—which I had to clear and monitor for his privacy. We needed a place to review things with business partners and were told to go to our room as the other area was under construction. We asked if they could offer a different room for us to use (their meeting room was empty and not being used) and were told no and to go back to our room or find another place to meet (this was by one of the managers). They ran out of breakfast multiple times. The rooms were not cleaned well. The microwave and fridge in my room was dirty. The furniture was gross and stained. In my parents room there was silverware missing from the kitchen. Also the room had a horrible smell overall and we had to buy air fresheners. My parents also found old dog treats on the floor in their room. Most of the staff—including one of the managers was incredibly rude. It was snowing and the handicap parking was not cleared—I had to ask that it be cleared for my dad’s safety. Overall it was a horrible experience.