Does El Cid La Ceiba Beach offer free cancellation for a full refund?

Yes, El Cid La Ceiba Beach does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at El Cid La Ceiba Beach?

Yes, there's an outdoor pool and a children's pool.

What are the check-in and check-out times at El Cid La Ceiba Beach?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.

What is there to do at El Cid La Ceiba Beach and nearby?

Have fun with onsite activities like snorkeling, volleyball, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes ecotours and volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. El Cid La Ceiba Beach also has a sauna and a fitness center, as well as a garden.

Are there restaurants at or near El Cid La Ceiba Beach?

Yes, there are 2 onsite restaurants, featuring beachfront dining.

Does El Cid La Ceiba Beach have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around El Cid La Ceiba Beach like?

El Cid La Ceiba Beach is a short 12-minute walk from Villa Blanca Reef and 17 minutes' walk from Stingray Beach.

El Cid La Ceiba Beach, Cozumel: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 12, 2025

Excelente

Gabriela, 1-night trip

6/10 Good

May 10, 2025

Belen, 1-night trip

10/10 Exceptional

Oct 31, 2023

Had a really fun trip and this hotel was awesome. The rooms were very nice and the restaurant was excellent for lunch and breakfast. I would stay here again.

Theresa, 1-night trip

10/10 Exceptional

Sep 17, 2024

The staff was really friendly and welcoming . The aesthetic of the hotel and area was beautiful and well put together. Lots of shopping options

Beyonce, 1-night trip

10/10 Exceptional

Jun 27, 2024

Best value in Cozumel, in house dive shop run by a true Gentleman. Great spot!

Zachary, 2-night trip

10/10 Exceptional

May 23, 2024

Service excellent

365, 3-night trip

10/10 Exceptional

Aug 29, 2022

We have stayed there at least 10 times. We love the dive shop and our dive master Louise. Also the doorman Ariel is extremely nice and helpful.

Nancy, 7-night trip

6/10 Good

Jan 11, 2023

I love this property because it is directly on the water and it's a great spot to snorkel. I also like the fact that it's near the cruise ships and there is a lot of activity to watch, but not be in the middle of the chaos. It's clean and a safe area. It doesn't seem over busy and you can always find a chair at the beach area.

6/10 Good

Feb 5, 2025

Great location!

Although their website said WiFi for 4 devices we had to fight to get that. Twice it was lost and we had to get new passwords. Asked us to come to the front desk. We were always left wondering if we would have a face cloth or hand towel each day. They would bring us one, but just replace what you take out.

Joie, 9-night trip

4/10 Fair

Jan 26, 2023

Rooms were nice enough but charge $12/per night for each device (internet) and restaurant was really bad and expensive.

Richard, 3-night trip

8/10 Very good

Jan 4, 2023

We bought the all inclusive when we arrived and paid way to much for what we got. The buffet wasn’t great for dinner and the drinks were weak. I wouldn’t purchase the all inclusive again. The price of WiFi was way too much, but we needed the WiFi.

4/10 Fair

Dec 21, 2022

The whole place is run down, ou need to pay for wifi per device, hidden costs all over the place, only one staff member was approachable (Bianca at front desk) The whole property is poorly run. I had a fold out bed, which was hard as rock and when you pay good money, you deserve comfort, luckily I was moved. There were mountainous cruise ships straight outside each day blocking the view. This hotel would be last on my list. It spoiled the whole experience of the holiday for me.

2/10 Poor

Mar 28, 2023

El Cid wants to charge $12 per day PER DEVICE for internet-RIPOFF! One small elevator in operation to serve 12 floors, so be prepared to wait, or take the small emergency stairs. Second elevator is under construction/renovation so enjoy the arc welding and hammer drilling while this is underway. Bed in our room was a Murphy Bed that folded down from it's cabinet and very firm. Required 4 in person requests over two days to get extra pillows to make the Murphy bed comfortable enough to sleep.

John, 5-night trip

2/10 Poor

Apr 9, 2024

I booked this hotel as part of a flight/hotel package. The transfer was ultimately deemed "invalid" by both the travel agency and the hotel given the distance and necessary travel time between the airport and the hotel. As a result, I was promised a special waiver to provide me with a refund for the stay as I would not be able to reach the hotel. Despite confirming the impossibility of the transfer, the hotel denied my fee waiver and charged me the full cost of the stay for a trip I was never able to take. I was charged for three nights and I never even stepped foot on the property. Extremely poor customer service. Look elsewhere.

Lena, 3-night trip

4/10 Fair

Mar 31, 2024

I would NOT recommend this hotel. They cater to cruise ship people and not the people who are staying at resort. Once cruise ships leave, everything is closed in this area and no place to eat or seek entertainment unless you go downtown. Reception staff was not helpful, we complained about our beds having holes in the middle, only after multiple complaints one bed was fixed. They charged us an extra tax fee per night that went into play in 12/23. We booked our hotel pkg in 10/23 prior to this extra fee. We were told we should have been given option to decline this fee and we were not given this choice and they refused to refund our money. We were not all inclusive so we paid everytime we ate or drank at the hotel. During check out they wanted to charge us again for what we had the first day when we were at pool because pool wait staff did not mark it as paid. We had to argue with them and have other wait staff confirm we paid each time we consumed something. Reception staff was not friendly or accommodating. Food was good at El Cid, the activities director was fun and engaged with guests staying at hotel. But I would not recommend this hotel

Kathleen J, 7-night trip

8/10 Very good

Jan 9, 2023

Overall we had a great stay. First off the staff is great and very responsive. The hotel grounds are great and there is a lot to do. Since we were there over the holidays, they had some special nights and dinners planned out. Our stay started off great but after a week in the standard room, my boyfriend started experiencing watery eyes, sneezing, wheezing and couldn't breath. Our bed felt so moist getting into it (like a damp napkin). None of our clothes would ever completely dry. Also, the people next to us were smoking and the smoke kept coming into our room. We couldn't even leave the door open. He has bad allergies so a mix of the room and the smokers put him in a bad position. The staff did address the smoking problem. We finally upgraded to a 1 bedroom and it was night and day. He could finally breath and we didn't feel the moistness in the air. I loved having a desk to work at and a microwave to reheat food. We loved that we could just go downstairs and snorkel or layout at the pool. The wait staff was great and making sure we were taken care of pool side. I did love the breakfast the best. They have an all you can eat buffet but we still ordered a from the menu. The dinner and lunch menu is good. We ate out at other restaurants a lot so we did not get the all inclusive. All in all, we did have a great stay, minus the massive amounts of un-normal rain. I would give them a 4 star. Would have been 5 but they need to upgrade some of the rooms.

8/10 Very good

Aug 6, 2025

This property is next to the cruise ship port, perfect for business travelers visiting the ports. A bit out dated decor but really nice staff, clean, and restaurant has good food. Area doesn’t have much to do since it’s not located on a real beach front area or the main town of Cozumel. It works for a quick trip and/or Business trip

Ben, 1-night trip

10/10 Exceptional

Aug 5, 2025

That you can see all the ships so close by

Marajhin, 2-night trip

10/10 Exceptional

Jul 31, 2025

Loved this property with all the amenities, ie pool, beach, ocean swim area. Stall was courteous and helpful. Perfectly located next to cruise ship harbor where we met friends who were sailing.

Charles, 1-night trip

4/10 Fair

Jun 16, 2025

El atención por parte del personal fue pésimo, me maltrataron, la relación calidad precio es muy malo, la comida insípida sin sabor por el precio que se paga, se espera unos alimentos en buen estado y sabor, nunca realizaron la limpieza a la habitación, dejaron ropa sucio y platos con restos de comida de otros huéspedes por más de un dia, en el pasillo, la piscina sucia con restos de comida

CLARISA ITZEL, 2-night trip

6/10 Good

Apr 24, 2025

Good snorkeling on property. Room outdated and musty smelling

Dwayne, 4-night trip

10/10 Exceptional

Apr 13, 2025

We loved this property, it was perfect for our family of four.

Amy Lynn, 2-night trip

4/10 Fair

Mar 8, 2025

Me desagrado que me hicieran una retención de dinero adicional a mi tarjeta de crédito en concepto de garantía, superior al pago total por mi estancia. ya que no había esta información previa a mi llegada y me enteré cuando estuve en el hotel haciendo mi check in, sin tener otra opción. Además me hicieron un cobro más de impuestos que tampoco supe que tendría cuando hice mi reserva. Lo cual me parece una terrible experiencia. El hotel y lo que ofrece es bueno, pero no volveré, ya que ese proceso me parece injusto y me parece más molesto que tuve que esperar un día a que me liberaran ese cargo.

URSULA GABRIELA, 1-night trip

10/10 Exceptional

Feb 2, 2025

Feels like home…

We really enjoy staying at El Cid/La Ceiba in Cozumel. Have been staying there since 2001 almost every year. Staff is always friendly and helpful, food is great and the rooms are clean and very comfortable. We have stayed at a few other places throughout the years, but no one else makes us feel like we’re home when we bisit Cozumel.

Carla, 7-night trip

4/10 Fair

Jan 27, 2025

When we went to check in we were told that we were being sent to another hotel because the room we had booked had broken pipes or something (lost in translation). The other hotel was ok but we did not get the ocean view we booked and had to rent another taxi to get to our excursion the next day which we would have just walked to. The staff was nice but it was inconvenient and cost us another ride.

Ken, 1-night trip

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