Friendly staff, nice hotel grounds, lots to do. The restaurant dinners were excellent,…
location is great and the view was gorgeous. the room was not as clean even for “before”…
住宿表示有確實遵守Covid-19 Health Protocol (RIU)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿確認有配合Covid-19 Health Protocol (RIU)，加強清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
DO NOT GO. There is no free room service or ANY room service “due to Covid”. Makes no sense because they are still cooking food and serving. They have no liquor in their liquor dispensers in the room. They only open restaurants “first come first serve” and it’s like Black Friday, everyone’s waiting in line. If you don’t get into restaurant for dinner, you have to go to the same buffet you ate your breakfast at. I even heard a couple people talking and made some friends, “why did we come here” THERE POOL, SWIM UP BAR is closed too! So you have to get out of the pool, and get yourself a drink! When we asked one of the waiters to bring us drinks to the pool, she got upset but did it anyways. This was the most boring place ever. After 7-8pm, THERE IS NOTHING TO DO. they have a small place where they serve drinks 24/7 but it’s soooooo bad. They have people walking around with MICS and they are trying to pump everyone up in the room with 24/7 bar and it’s so bad. Atleast pay for some good entertainers. We even checked out a day earlier to move to comfort suites. When you move into comfort suites, you are allowed access to the Atlantis. We spend our last day and half at Atlantis , IT WAS GREAT.
4 晚浪漫之旅, 2020年12月29日
Riu was great. The staff was friendly and pleasant.
Samantha, 4 晚旅行, 2020年12月26日
Excelent service and very friendly, the only thing I didn’t like is that is was too windy from dec 24 till 30th
alfredo s, 5 晚旅行, 2020年12月25日
The staff was amazing I have stayed here before the renovations and let new looks is also amazing. During covid not much restaurant was open in the hotel just one, but not the hotels fault. The food in the main hall is good. The rooms and very clean u can smell the house keeper out work in everyday. But Love Love the staff! Cant wait fir a 3rd visit to this hotel in the future.
7 晚家庭旅遊, 2020年12月25日
No room service. Asked for silverware to eat leftovers they didn't not have any and told us its no way to get it. Very small variety of food and the same thing everyday. Salmon was the only good thing.
Dominique, 4 晚浪漫之旅, 2020年07月16日
No restaurants were open. Buffet style eating. Garbage
juan, 5 晚家庭旅遊, 2020年07月09日
Felt comfortable, bleach clean smell, sanitizer everywhere...Very clean, very nice employees, although one restaurant was open, they sort of consolidated menus for variety and food was very good overall. We expected room service and liquor dispensers in the room, however a lot of things was not present or available and i feel they used “covid” as a copout. The air units in the room were set were i had to call maintenance to adjust temperature, the first night we couldn’t drop the air and it was very hot. Personally room service and liquor dispensers would have cut down on contact and communal gatherings and they could have just bleached the dispenser spouts at checkout and kept food wrapped from kitchen to room. You can get food to go but no microwave in room and minibars were not stocked. Water was beautiful, pool was nice, swim up bar closed, people did not social distance in swim up pool. Their Beach and all beaches were closed for their independence day by government because he felt locals would not social distance. That was a damper but understood especially considering many locals checked into the resort to go to beach and party prior to Riu beach being closed. Food service became very slow after 2 days and staff seemed very confused and did not have a functioning restaurant system for orders. Initially buffet was refused but setup when locals checked in. We Made the best of trip, it was still enjoyable Was still glad to travel safely.
Keniese, 4 晚浪漫之旅, 2020年07月08日
Well we got charged for 4 restaurants but only one was open the entire time, so we only had one choice of restaurant to eat at and we didn’t get no refund or credit
Antwoine, 4 晚浪漫之旅, 2020年07月06日
The resort was very nice and felt safe as it was extremely clean. Some people at the resort complained about service taking forever but my fiance and I had no problems at all. They were cleaning everything and taking temperature checks and sanitizing everything. They did have limited places open but they did the best considering the circumstances. I would definitely recommend Riu Palace.
Lisa, 2 晚旅行, 2020年07月05日
My overall experience was wonderful even during Covid. I would recommend and I would stay here again!
K, 13 晚旅行, 2020年07月04日