The front office manager is the worst front office clerk I’ve ever encountered and I have stayed at several of La Quinta Inn properties in a number of states. She is incompetent, rude, uninformed of front desk etiquettes. She gives the La Quinta brand a bad rep. She should be at the back desk where she is not in contact with guests. She doesn’t know what she’s doing. She lets the phone ring for the longest time then she put me on hold for more than 10 minutes then she hung up on me. Twice! She knows nothing about good customer service that La Quinta promises to deliver to every guest. She doesn’t care.
And she didn’t give me her real name on the phone. When I asked for the manager she said she was the manager. The name on the card is not what she told me on the phone. She knew she was incompetent and lazy.
She should be demoted. I have stayed at multiple more expensive hotels and I always received excellent service. I will never stay at that La Quinta hotel ever again.
edna
edna,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Very nice room great value very friendly staff would definitely recommend and stay with us again.
Roger
Roger,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Rosaura
Rosaura,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Felix
Felix,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月17日
Marla
Marla,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月10日
william
william,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Kamri
Kamri,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Christylee
Christylee,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Tina
Tina,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Tina
Tina,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Everything was great except for the barking dog across the hall. It barked solid from 8:00 p.m. until 10:00 p.m. the first night we were there. I actually felt sorry for the dog, as it had obviously been left alone. People should know better than that.
I would really like to commend the girl who checked us into the hotel on Saturday evening. She was very friendly and was able to answer the questions I had. I do wish I had written down her name as she is a credit to the organization.
Jerry
Jerry,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Great stay
Girl up front was extremely nice and helpful. Property is clean and quiet. Bed was comfy. Room was big and clean. The view from our window in the 7th floor was great,and the sunrise was beautiful. The only thing was the breakfast wasn't great. Boiled eggs,folded powdered eggs,sausage and toast. Coffee was not horrible as previous guests said,but wasn't great either. Was a good stay
Cathy
Cathy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Patty
Patty,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月26日
Michelle
Michelle,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月21日
Rose
Rose,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Nice location. Quiet hotel.
Richard
Richard,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
Ramesh
Ramesh,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月10日
Angelina
Angelina,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Oscar
Oscar,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月8日
elevator broken , no sign
when i asked clerk to put a sign she just ignored me, very rude and lazy