By far the worst vacation experience my wife and I have had. Service was terrible, food at the hotel was darn near inedible and we had to change rooms half way through our stay. Apparently somewhere hidden in fine print it says you will have to change rooms if staying on a Saturday. This is because the property is a timeshare. So if you’re looking for just a vacation look else and if you’re looking for a timeshare you’ve been warned, I couldn’t imagine being locked into this place. We tried every option to get a refund so we could go elsewhere.
Roger
Roger,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 1 日
The ice cream machine didnt work entire time.. took 3 hours to check in.. except for restaurant horrible service
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
VICTOR GERARDO
VICTOR GERARDO,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 14 日
We loved our stay, the food is a bit too Americanized for our liking, when going to Mexico we expected authentic food, but the overall experience with staff and services was wonderful, my kids and I enjoyed our stay, we just left today! We didn’t get to enjoy the beach due to high tides and severe sargassum but we’ll have great memories of the resort.
Antonio
Antonio,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
Levi
Levi,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 24 日
Ótima estadia.
Verena
Verena,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 16 日
Sherry
Sherry,6 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 11 日
We stayed in the double suite and had the all inclusive package. The suite had a nice kitchen and it was kept well appointed with drinks during our stay. Overall, the room was very clean and comfortable. The bathrooms are a bit outdated with a very small bathroom with built in shower/tub. The bedrooms and living room were nicely decorated and comfortable.
The grounds are nicely maintained and the staff were very friendly and helpful. Top notch on the staff we encountered. We didn't use the pools much but there are several to choose from with plenty of space for lounging and dining poolside. Beachside service is great, although the lounge chairs aren't very comfortable.
The dining is not great. As I mentioned, we had the all-inclusive package so we had the majority of our meals at the resort. We went to a couple of the restaurants that were considered more "high-end" and while the food was good it was hit or miss with the menu items. Overall, I'd give the food a 3 out of 5 stars.
We got massages at the spa which was a really nice experience. Again, exceptional staff and all five of us had a great experience at the spa. I had a massage from Monserrat and she was fantastic so I went to her a second time.
Lastly, they strongly encourage attendance at a presentation about membership in their time share program. Told it's 90 minutes and no pressure. We were there almost 2.5 hours and kept getting more offers after we repeatedly said we weren't interested.
Beth
Beth,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Hotel muito bom, bastante variedade de comidas e bebidas e atendimento cordial e sempre disposto a ajudar. Único ponto ruim é a pouca opção do room service, apenas algumas opções de lanche após 10:30PM.
Gísela
Gísela,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 9 日
Danielle
Danielle,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 9 日
Karen
Karen,6 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 9 日
Daffney
Daffney,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 9 日
The service of some of the waiters wasn’t good! Food wasn’t that great.
Beatriz
Beatriz,8 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Everything great
Jan
Jan,8 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 8 日
I love the rooms. We had plenty of room for 6 of us and it was very clean. They just need more employees for around pool to serve us
Abraham Bueckert
Abraham Bueckert,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 8 日
Beautiful, clean, good food! Too busy and hard to get chairs in the shade. But the sister resort was gorgeous and quiet and the ocean was still on that side of the water. Would visit again.
Stephanie
Stephanie,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 8 日
They have very few options for dinner. Do not want a buffet every night.