As usual, the staff was very kind and accommodating. they're working twice as hard because now that the Holiday Inn has taken over. there's half the amount of staff that there used to be to care for the guests. they no longer have a buffet every night, which was easy for those of us bringing children. It's hard to find things on a regular dinner menu at a restaurant for kids. There was only 2 people to cover the entire large pool to serve drinks pool side. So most times you had to go and get your own drink if you wanted one, Because those servers also served food! This was totally inappropriate for the venue and the amount of clientele. there have been no updates to the facility that I could see so it was a little disheartening that so many of the qualities that we enjoyed about going to Royal Sands are no longer there. You couple that with the horrible seaweed problem on the beaches where it's impossible to get in to the ocean, and there is simply no reason to return. Makes me very sad because this was one of our favorite places.!
Debra
7 晚旅行
10/10
Beautiful property on a beautiful beach. The waves right in front of the hotel were consistently good for riding. The marina at the hotel was out, but the sister property had a marina available. We did play pickle ball and spike ball on site and free. There were boogie board available one site for a charge.
Daniel
5 晚家庭旅遊
10/10
C'est la seconde fois que nous sejournons dans cet hôtel et c'est encore une fois un vrai plaisir. Très propre, personnel adorable et toujours au petit soins, belle chambre très bien équipée, plusieurs restaurants, plage, piscines très bien entretenues très bien situé.
Eric
12 晚旅行
6/10
David
6 晚家庭旅遊
4/10
Honestly cant fathom why the reviews are so high for this place online. I would avoid it.
Rooms are in bad need of updating, especially the bathrooms.
Navigating the restaurants is beyond frustrating. They give timeshare owners priority for reservations, so literally every time we tried to make a reservation (always between 8 am and 9 am) we were told there was no availability. Finally had to threaten a conplaint higher up the chain to get into a restaurant and when we were there it wasn't even busy. The food was what you'd expect from an AI. Barely acceptable.
Was successful getting reservations twice in a week's stay. We ended up going outside of the resort a couple times just so we weren't stuck with buffet food getting soggy in warmer trays every night.
There are also surcharges for anything beyond nasty drip coffee, beer or watered down well drinks. All inclusive is definitely a misnomer.
Likely to take up the issue with Holiday Inn who owns the resort, which we found out on arrival, and explains a lot. Was not worth the $700 a night we paid for our family of five.
Housekeeping was consisent and the grounds were well maintained. Staff was friendly.
Theodore
7 晚家庭旅遊
10/10
Jeffrey
1 晚旅行
10/10
Joaquin jesus
1 晚旅行
6/10
celene
3 晚家庭旅遊
8/10
Patricia
4 晚旅行
10/10
Amazing family resort. Highly recommend.
Kevin
1 晚旅行
10/10
Great family relaxing vacation. Resort has everything we needed. Family of 6 with 4 kids under 7 and there was something for everyone
Hailey
7 晚家庭旅遊
10/10
Had an enjoyable and relaxing time. Love the layout of the resort.