We booked this hotel based on the pictures and description “family/kid friendly” and the pools/amenities.
When we arrived, the woman checking us in was pleasant but mentioned many times how busy it was and how overwhelmed she was feeling. She didn’t have much help, I felt bad for her.
We got into our room and it was warm and humid, the temp set at 68. We turned it down in hopes that the room just needed air circulation. The fridge wasn’t working, and we had fruit, snacks and drinks for our family. We let the woman (someone different) at the front desk know and they said they would have it looked at (3:30p).
We were looking forward to going to the pool (our son loves to swim) and when we got down there, it was very small and insanely crowded. Pictures are not honest at all. We weren’t allowed to take in any snacks or drinks, and it took 45 minutes for someone to show up at the bar for us to order anything. The pool was bath water warm and murky. Not once did I see staff checking on it or attempting to help keep it clean.
Back in the room, 2 hours later, the room was not any cooler and still humid, fridge still not working. We called down and they said they hadn’t had a chance to look at it and would send someone up. 2 hours more and I tried to call the desk, multiple times, with no answer.
The bathroom was dirty, the beds HARD and the carpet felt moist.
Hands down the worst hotel stay we’ve experienced, won’t be returning.