查理斯飯店 - 劍橋

The counter staff at check in was very pleasant and professional. We enjoyed our spacious room. I found the pool area lacking in general maintenance regarding failing tile and a tired hot tub. I actually ended up repairing the hot tub so that we could use it. The locker room was clean and well stocked. I was disappointed by the wait staff at Henrietta's restaurant. Though they were polite and dishes came out quickly, I did not learn that I could charge our meals to our room and save my cash until a gentleman next to me was given the option after I already had paid cash. I chalk this up to my being a working class single father that was in a tshirt and jeans and not wearing high a end suit or an Oxford sweater.

The hotel is being significantly repaired with inconvenience in accessing the entrance and loud repairs during the day. The staff is young and inexperienced while trying hard to please. I was in three rooms and all three had problems ranging from a stopped up sink, stopped clock, malfunctioning radio device, a broken TV bracket. Major advantage is simply proximity to Harvard. Lots of young individuals with accompanying noise and disruptions. As I prepared to leave for a very early flight, a false fire alarm sent everyone out in pajamas and I had to carry my luggage down one fire exit only to find it was closed off for repairs and had to retrace my steps. As I was struggling with my luggage, three staff members simply left me alone which is acceptable given their attention to the alarm. Will never return.

Our experience was good overall. There is extensive construction happening at present so that detracted from the exoerience. Lots of trouble with the television and in room climate controls during our stay as well as a middle of the nught false evacuation alarm. I amsure that after construction, most of these issues will be resolved. Service staff was wonderful!!

Great service.

The hotel is very convenient to Harvard’s campus and the room was spacious, clean, and very comfortable. The hotel is under construction so that is the only inconvenience as the lobby can be loud and dusty and a bit unpleasant bc of that. But otherwise it is a really nice hotel.

The front of the hotel was under construction, so there were inconveniences related to that. But the staff were extremely helpful and the overall stay was comfortable and satisfactory.

Wonderful location...hotel construction is ongoing and only 1 restaurant was open .

Very nice room & bathroom. TV in bathroom mirror was awesome, great shower pressure. No validating parking which was a steep $45 for 1 night. Dinner at Henriettas was bit pricey too, food was just ok, service was good. We could hear a baby crying down the hall, thin walls.

We’ve stayed at the Charles for the past 4 years between the holidays. It’s well located and comfortable but is starting to show its age. Service in the lobby was excellent but the room wasn’t made up until late afternoon and we had to ask twice. The parking has become outrageously expensive. Up $10 from a year ago to $45 when $35 was already high. Breakfast also is expensive and not included. I wish they’d consider all this.