No bones about it... the facility and buildings are really old, but everything’s in…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
The place was a dump. It does not look anything like the pictures. The windows were so gross you could barely see out them. The ceiling was halfpatched. The kitchenette was something you buy at goodwill. The bathroom was something you would find in an hourly motel in the bad part of town. That was the "suite"
Jason, 4 晚家庭旅遊, 2021年03月24日
Service was excellent. Please be prepared to tip all helpful staff, they were really amazing! Drinks were a bit disappointing and most of the food was good.
3 晚好友同遊, 2021年03月11日
Buen hotel para unas buenas vacaciones ...gracias hotel NYX
4 晚家庭旅遊, 2021年02月22日
i liked everything no complains at allother than had to leave stayed for 11 days
11 晚浪漫之旅, 2021年02月22日
The front desk staff are not friendly and try to sell more stuff upon arrival. Be aware of when they claim all inclusive when booking. The bar was full of people without mask and we’re not drinking.
7 晚家庭旅遊, 2021年01月14日
We didn’t like the fact that they would not discount our all-inclusive since it got canceled on our booking with Expedia! We are used to a 4.9-5.0 Rating on hotels if we were to rate the NYX we would probably rate it a 3.4-3.9. When we asked to speak to their supervisor or someone higher-up then that the Manager replied we would like to know were he was also! When we got into our room we noticed how sparse it was nothing like Secrets of the Vine or 2-3 other hotels we have stayed with in Cancun. Very disappointed probably will not go back! Anniversary catastrophe!
7 晚浪漫之旅, 2020年12月12日
Not the best experience. The food was decent. Went with my wife for our 1 year anniversary and the receptionist didn’t care at all. Asked if we could get an upgrade for our special day and they tried to over charge us. Didn’t get the all inclusive and one night a couple gave us a shot for our anniversary and the hotel bar staff threw a fit and wanted to over charge us for drinks... would not recommend anyone to stay here.
Daniel, 2 晚旅行, 2020年11月27日
Terry, 4 晚家庭旅遊, 2020年11月24日
This place is really run down, and the beach is really just okay. It was heavily eroded, and the surf was rough. It was kind of dirty, despite the cleaning staff working really hard. The front desk staff tried to be helpful- our luggage was lost for 3 days, and the translation was hard. This hotel is definitely marketed more towards the Mexican clientele. Breakfast was fantastic. A man cornered me in an elevator and tried to sell me a side trip. It made me feel intimidated. This was another hotel at some point and had clearly been bought be another group, but the facelift needs to be better. Also, the staff yelled at my husband and threatened to throw us out of the hotel, because brought in outside food. A lady followed him up the elevator and took down our room number. The staff told my husband that it was posted. When he saw the post, it was in Spanish. He is from New Zealand, and does not speak Spanish. I would not stay here again.
Anastasia, 2 晚旅行, 2020年11月21日
I loved how helpful the staff were! As soon as you walk in, there’s an amazing scent I love it. Didn’t even feel like a hotel, more like a resort! Their breakfast could be a tad bit better & their channel SUCK! Other than that I enjoyed my stay! Beautiful view w/ balcony! Definitely coming back!
Gaby, 5 晚浪漫之旅, 2020年11月20日