Amazing stay. Booked trip for family and everyone enjoyed thoroughly. Pool was closed which was a shame. Property is clean, green and well maintained. Breakfast (included) was sumptuous and tasty with both veg and non-veg options. Resort restaurant had lunch and dinner menus (paid separately) which were fantastic. Staff is very friendly and helpful.
I would however advise on 2 things..
1) Improve your customer response system. No one seems to reply to either calls or emails about the reservation.
2) For the Christmas/New Year party, do inform patrons about the separate charges (₹11000 per person this year) before they make reservations. I am sure guests would appreciate knowing before hand that they need to pay money for these mandatory parties, on top of room charges.
