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皇家海德衛普雷卡全包式飯店 - 僅限成人入住

4.5 星級住宿

Royal Hideaway Playacar All Inclusive - Adults only

成人限定的海濱飯店，設有Spa並鄰近第五大道

選擇日期，查看價格

皇家海德衛普雷卡全包式飯店 - 僅限成人入住的相片集

室外游泳池
雙人療程室、美體療程、熱石按摩、深層組織按摩、瑞典式按摩、產前按摩
奢華客房 (Royal View) | 高級寢具、迷你吧、客房內保險箱、書桌
室外游泳池
奢華客房 | 花園景
皇家海德衛普雷卡全包式飯店 - 僅限成人入住提供海灘小屋、海灘遮陽傘和排球等設施服務，想去第五大道的話走路 5 分鐘就到。室外游泳池可以讓大人小孩都玩得盡興，想要犒賞自己還可以去做深層組織按摩、臉部療程和美甲/足部護理。Ventanas是住宿裡 6 間餐廳的其中一間，主打西班牙料理，晚餐時段開放。此奢華飯店還有 3 間酒吧/酒廊、海灘酒吧和健身俱樂部。旅客都對給予住宿的游泳池和友善員工極高的評價。
VIP Access

評論

8.6 分，滿分 10 分，
有夠讚

熱門設施服務

  • 游泳池
  • 可提供相連客房
  • 酒吧
  • 免費停車
  • Spa
  • 健身房

主要設施服務 (12)

  • 每日客房清潔服務
  • 位於海灘
  • 6 間餐廳和3 間酒吧/酒廊
  • 全套 Spa
  • 室外游泳池
  • 2 座室外網球場
  • 健身俱樂部
  • 海灘遮陽傘
  • 海灘小屋
  • 海灘浴巾
  • 海灘酒吧
  • 客房餐點服務

有家的溫度 (6)

  • 提供相連/相通客房
  • 專用浴室
  • 獨立浴缸和淋浴設備
  • 電視
  • 花園
  • 露台
目前的價格是 NT$6,514
總價 NT$8,090
含稅金和其他費用
6 月 1 日 - 6 月 2 日

客房選項

可用的客房篩選條件
顯示 4 間客房 (共 4 間)

顯示奢華客房 (Royal View)的所有相片

奢華客房 (Royal View) | 高級寢具、迷你吧、客房內保險箱、書桌

奢華客房 (Royal View)

特色

附家具的陽台/庭院
空調
提供相連房型
液晶電視
高級寢具
電風扇
浴袍
獨立浴缸及淋浴設備
  • 50 平方公尺
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

顯示奢華客房的所有相片

奢華客房 | 高級寢具、迷你吧、客房內保險箱、書桌

奢華客房

特色

附家具的陽台/庭院
空調
提供相連房型
液晶電視
高級寢具
電風扇
浴袍
獨立浴缸及淋浴設備
  • 48 平方公尺
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

顯示奢華客房 (Relax Pool)的所有相片

奢華客房 (Relax Pool) | 高級寢具、迷你吧、客房內保險箱、書桌

奢華客房 (Relax Pool)

特色

附家具的陽台/庭院
空調
提供相連房型
液晶電視
高級寢具
電風扇
浴袍
獨立浴缸及淋浴設備
  • 度假村景
  • 50 平方公尺
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

顯示奢華客房 (Sunrise)的所有相片

奢華客房 (Sunrise) | 高級寢具、迷你吧、客房內保險箱、書桌

奢華客房 (Sunrise)

特色

附家具的陽台/庭院
空調
提供相連房型
液晶電視
高級寢具
電風扇
浴袍
獨立浴缸及淋浴設備
  • 半海景
  • 50 平方公尺
  • 可容納 3 人 (依實際入住人數計費)
  • 1 張特大雙人床

類似的住宿

6 間餐廳，供應國際料理

普拉亞德爾卡曼溫德姆 Alltra 飯店 - 只招待成人 - 全包式

  • 游泳池
  • Spa
  • 免費無線上網
  • 餐廳
8.6 分，滿分 10 分，有夠讚，2,679 則評論
現在價格為 NT$6,681
總價 NT$6,681
含稅金和其他費用
6 月 6 日 - 6 月 7 日
普拉亞德爾卡曼溫德姆 Alltra 飯店 - 只招待成人 - 全包式
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登入以查看符合資格的折扣和禮遇。玩越多，獎勵就越多！
登入免費註冊

鄰近地區資訊

地圖
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710

附近景點

  • Playacar 高爾夫俱樂部 - 步行 6 分鐘 - 0.6 公里
  • 普拉亞卡爾海灘 - 步行 19 分鐘 - 1.6 公里
  • 卡門海灘濱海碼頭 - 開車 4 分鐘 - 2.2 公里
  • 第五大道 - 開車 4 分鐘 - 2.2 公里
  • 艾許克瑞生態主題公園 - 開車 13 分鐘 - 7.7 公里

附近交通

  • 科蘇梅爾國際機場 (CZM) - 19.8 公里/12.3 英里
  • 坎昆國際機場 (CUN) - 55 分鐘車程，58.9 公里/36.6 英里

餐廳

  • ‪Rosa Roja - ‬步行 7 分鐘
  • ‪RIU Yucatan - ‬步行 11 分鐘
  • ‪Occidental Allegro - ‬步行 3 分鐘
  • ‪Pool Bar - ‬步行 7 分鐘
  • ‪Don Rafael - ‬步行 8 分鐘

住宿介紹

皇家海德衛普雷卡全包式飯店 - 僅限成人入住

皇家海德衛普雷卡全包式飯店 - 僅限成人入住提供海灘小屋、海灘遮陽傘和排球等設施服務，想去第五大道的話走路 5 分鐘就到。室外游泳池可以讓大人小孩都玩得盡興，想要犒賞自己還可以去做深層組織按摩、臉部療程和美甲/足部護理。Ventanas是住宿裡 6 間餐廳的其中一間，主打西班牙料理，晚餐時段開放。此奢華飯店還有 3 間酒吧/酒廊、海灘酒吧和健身俱樂部。旅客都對給予住宿的游泳池和友善員工極高的評價。

全包

此飯店提供全包式住宿，房價已含住宿提供的餐點及飲料 (可能有特殊規定)。

小費與稅金

已含小費；歡迎額外小費。

食物與飲料

所有吃到飽自助餐、單點餐飲、點心和飲料都包含在內
全天候客房餐飲服務
客房內迷你吧 (包括所有飲料)
一或多個用餐場所在餐點供應方面有所限制

休閒活動及設施/器材

包括所有非機動水上運動、陸上活動以及休閒設施器材的使用。

水上活動

獨木舟
划艇/獨木舟
帆船
浮潛
衝浪/趴板衝浪

陸上活動

健身設施
足球
網球
排球

娛樂活動

住宿內娛樂活動
住宿內現場表演
主題派對

使用語言

英語、西班牙語

住宿摘要

DONE

飯店規模

    • 200 間客房
DONE

入住/退房

    • 入住登記開始時間：15:00；入住登記結束時間：22:00
    • 提前入住需視供應情況而定
    • 延遲入住需視供應情況而定
    • 辦理入住手續的最低年齡：18 歲
    • 退房時間：12:00
DONE

入住特別注意事項

    • 抵達住宿時櫃台會有服務人員接待旅客
    • 如有任何疑問，請使用預訂確認信上的資訊與住宿業者聯絡
DONE

入住須知

    • 需提供信用卡、金融卡或以現金做為雜費的押金
    • 可能需要出示政府核發且附有照片的證件
    • 房客最低年齡限制為 18 歲
    • 辦理入住手續的最低年齡為 18 歲
DONE

兒童

    • 兒童 (17 歲以下) 不得入住
    • 不提供嬰兒床
DONE

寵物

    • 禁帶寵物或服務性動物
WIFI

網路

    • 公共區域提供免費無線上網
    • 客房提供免費無線上網
LOCAL_PARKING

停車

    • 住宿提供免費自助停車 (露天的停車場)
    • 住宿提供免費代客停車服務
    • 住宿設有無障礙停車位
DONE

其他資訊

    • 指定吸煙區
    • 僅限成人入住

住宿設施服務

餐飲

  • 6 間餐廳
  • 3 間酒吧/酒廊
  • 海灘酒吧
  • 私人餐廳
  • 24 小時客房餐點服務
  • 點心吧/輕食店

活動資訊

  • 位於海灘
  • 網球課
  • 健身課
  • 沙灘排球
  • 籃球
  • 撞球台
  • 鄰近高爾夫球場

遠距工作

  • 商務中心
  • 會議室
  • 電腦工作站

服務項目

  • 24 小時櫃台服務
  • 禮賓服務
  • 旅遊諮詢/購票
  • 乾洗/洗衣
  • 美髮沙龍
  • 大廳免費報紙
  • 婚宴
  • 行李服務員
  • 海灘小屋 (付費)
  • 海灘浴巾
  • 海灘遮陽傘

綜合設施

  • 建於 1998
  • ATM/金融服務
  • 櫃台保險箱
  • 花園
  • 露台
  • 蚊帳
  • 健身俱樂部
  • 18 洞高爾夫
  • 室外游泳池
  • 遊樂場/遊戲室
  • 全套 Spa 服務
  • 2 座室外網球場
  • 按摩/療程室
  • 大廳
  • 傳統風格建築

無障礙設施

  • 方便輪椅通行的車位

客房設施服務

娛樂

  • LCD 電視

居家配備

  • 空調
  • 電風扇
  • 迷你吧
  • 咖啡機/沖茶器
  • 浴袍和拖鞋

一夜好眠

  • 高級寢具

舒適生活

  • 附家具的陽台或庭院

衛浴

  • 專用浴室
  • 獨立浴缸和淋浴設備
  • 毛巾

掌握世界大小事

  • 辦公桌
  • 免費無線上網
  • 電話

餐飲

  • 免費瓶裝水

其他

  • 每日客房清潔服務
  • 客房內保險箱
  • 提供相連/相通客房

住宿特色

Spa

住宿附設的 Spa 有 7 間療程室，其中包括雙人療程室。服務項目包括深層組織按摩、熱石按摩、運動按摩以及瑞典式按摩。Spa 設施每日開放。

餐飲

Ventanas - 此家餐廳專門提供西班牙料理，只供應晚餐。房客可於酒吧點用飲料。必須先預約。
Spices - 此美式快餐店專門提供墨西哥料理，並且供應早餐、午餐以及晚餐。房客可於酒吧點用飲料。每日營業。
Palazzo - 此家美式快餐店專門提供義大利料理。房客可於酒吧點用飲料。必須先預約。每日營業。
Azia Avant Thai - 此家美式快餐店專門提供泰國料理。房客可於酒吧點用飲料。必須先預約。每日營業。
The Grill - 住宿內牛排館. 房客可於酒吧點用飲料。必須先預約。每日營業。

費用和規定

強制性費用

住宿會在您辦理入住或退房手續時收取以下費用 (費用可能包含適用的稅金)：
  • 衛生服務費：每晚 USD2

游泳池、Spa 和健身房 (如有)

  • Spa 療程須預約，請聯絡住宿以便事先安排，電話號碼在預訂確認電子郵件中

規定

此住宿可提供相連/相通的客房，但需視當時是否有可使用的客房。如果您有此需求，請撥打預訂確認電子郵件中的電話號碼，直接與住宿聯絡。
此住宿沒有電梯。
住宿有滅火器、煙霧探測器、保全系統和急救箱，旅客可以安心入住。
此住宿為性別友善 (LGBTQ+ 友善) 住宿，歡迎多元性別族群入住。
此住宿接受信用卡、金融卡及現金等付款方式。
接受以下信用卡：Visa 卡、萬事達卡、美國運通卡、Discover 卡
請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
此飯店的餐廳有正式服裝規定。

其他名稱

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

常見問題

我是否可以免費取消皇家海德衛普雷卡全包式飯店 - 僅限成人入住的預訂並收到全額退款？

可以，皇家海德衛普雷卡全包式飯店 - 僅限成人入住在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否有游泳池？

是的，住宿提供室外游泳池。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否提供停車位？

是的，住宿提供免費自助停車和代客停車服務。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：22:00。退房時間為 12:00。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否附設賭場？

此飯店沒有賭場，但Riviera Gran Casino (開車 5 分鐘) 就在附近。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住和附近有什麼好看好玩的？

您可以盡情體驗住宿提供的活動，例如排球，也可以到附設的網球場上好好精進您的球技。住宿還有提供其他娛樂活動，例如健身課程、籃球和排球。去附設的 Spa 放鬆一下，或者到室外泳池游上幾圈。皇家海德衛普雷卡全包式飯店 - 僅限成人入住也有3 間酒吧、健身俱樂部和海灘小屋，以及遊戲間和花園。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住內部或附近是否有餐廳？

是的，此住宿附設 6 間餐廳，具有西班牙料理。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住有戶外私人空間嗎？

是，每間客房都有陽台。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住附近的環境怎麼樣？

從皇家海德衛普雷卡全包式飯店 - 僅限成人入住走路只要 17 分鐘就可以到普拉亞卡爾海灘，另外走 11 分鐘還可以到普拉亞卡爾瑪雅遺址。大家都說這間飯店的位置非常方便。

Royal Hideaway Playacar All Inclusive - Adults only的評論

評論

8.6

有夠讚

9.4/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

2/10 不太好

Weiyi，1 晚旅行
Expedia 真實旅客評語

10/10 好極了

Grata surpresa!

Tinha lido alguns comentários sobre o hotel e ficamos com receio mas para nossa grata surpresa o hotel nos surpreendeu positivamente. Quartos impecáveis, confortáveis e espaçosos. Roupa de cama de primeira! O hotel no geral está muito bem conservado. A comida dos restaurantes a la carte são incríveis e muito bem servidas. O Spices foi o que mais gostamos! O Ventanas também é sensacional. O café da manhã no buffet é simples mas gostoso. Se quiser pode tomar o café da manhã a la carte no Spices e será ótimo também. Gostamos muito dos drinks também. Não eram tão doces e artificiais como em outros resorts. A praia que está frente ao hotel é a melhor! Eles limpam todos os dias e tem muitas cadeiras de praia e sombra. É um hotel para ir descansar, os shows não são de destaque sinceramente, mas teve uma banda cubana e uma de rock que foram ótimos. O atendimento de TODOS os funcionários foi maravilhoso, super educados e prestativos. Teve um dia que pedimos para jantar no quarto e também foi ótimo. Quase na frente do hotel tem um mini centro comercial com algumas lojinhas de souvenirs e roupas bem legais. Vale a pena passear por lá. Enfim, voltaríamos e recomendamos com certeza!
Natalia，6 晚旅行
Hotels.com 真實旅客評語

10/10 好極了

Tore Emil，12 晚旅行
Hotels.com 真實旅客評語

4/10 一般般

You are on your own

I am a small business owner and rarely leave poor reviews but felt it would help others when deciding to stay at this property. Hotel doesn't have a "front desk" anyone you ask for anything will tell you to talk to the concierge. Supposedly there is a concierge at the lower level of each individual building, we only saw ours twice on our 5 night stay and he was basically useless. We asked for a bottle of liquor for our room (certainly willing to pay). We were told to talk to one of the bartenders. We asked if they had an ice machine, no ice machines but room service can bring you ice. We ate at the Asian restaurant and noticed they also had a habachi option. We asked but were told we only had a standard reservation. So seeing as we had another reservation in 3 days I asked if they could change it from standard to Hibachi, you guessed it, I was told to talk to the concierge. My wife had a health scare, can't call the front desk because there isn't even a button on the phone so I called room service. They assured me someone would call back in 2min, no call back. So we had to walk to the front of the hotel and track someone down who was absolutely no help. He didn't even know the pharmacy in the hotel was open which we figured out on our own. Asked for change 3 times so I could tip their employees to no avail, they don't have change. I could go on and on...They do have a beautiful beach and decent pools however if you want a pool chair wakeup at 6:30 or no dice!
Michael，5 晚旅行
Hotels.com 真實旅客評語

6/10 不錯哦

Nice rooms and staff, the issues of this hotel is behind in the supervision and management. Impossible to get two same meals served the same way. Lack of staff and non organised kitchens are one of the reasons. I am not a complainer and we had good times, and everything on the surface looks good. But a little deeper many of the intentions to have international kitchens is very difficult to fulfill if the wish is to be authentic. I don’t think the chefs in the Italian restaurant ever have been in Italy… We miss that you at least make the Spices for a real authentic Mexican restaurant. Don’t serve anything else than the best from Mexico kitchen and don’t make it “American”. If the American people can’t eat in another way than on a cruise liner, they can choose one of the other restaurants. There must be so many original dishes that you want to show us, and serve with passion. Beautiful location and beautiful beach. Nice looking hotel and most of the drinks also very good, at least for an all inclusive hotel.
Jens，6 晚好友同遊
Hotels.com 真實旅客評語

10/10 好極了

Perfect for classy relaxation. Elegant, lush grounds, beautiful beach, delicious food. Staff were very professional and clearly cared about the resort.
Andrew，7 晚家庭旅遊
Expedia 真實旅客評語

8/10 非常好

This was my 5th stay - I have seen some different situations since I have started staying at this property My concierge- at Villa 28- was beyond fantastic!! She was the best EVER!!! However, we went to lunch, on our last final day… our sever never ordered our food- we waited 1& 1/2 hours - I never ate- just because it rained most of the week and wanted to spend more time on the beach We asked for an umbrella, for 2 days… our wonderful concierge got us one immediately When I asked for one- the responses were- “there’s one in your closet “- obviously, there isn’t one- otherwise, I wouldn’t be asking. It’s my favorite place in the whole World… I just have noticed a lot of changes since I first started visiting there
Rebecca，7 晚家庭旅遊
Expedia 真實旅客評語

8/10 非常好

Fantastic

Fantastic
Richard，9 晚旅行
Hotels.com 真實旅客評語

10/10 好極了

Fantastic all inclusive in Playacar! Great location and absolutely wonderful staff. In my opinion a much better option than the Hilton in every way
Curtis，7 晚浪漫之旅
Expedia 真實旅客評語

8/10 非常好

Gregory，8 晚好友同遊
Expedia 真實旅客評語

10/10 好極了

ADRIAN，3 晚旅行
Expedia 真實旅客評語

10/10 好極了

The hotel is clean but definitely needs repairs
Thomas E，10 晚浪漫之旅
Expedia 真實旅客評語

10/10 好極了

Great property! Food and drinks were excellent. The beach and pools were beautiful. Quiet, so better for older adults. Walkable to shopping and dining. Overall a great property 😊
mark，7 晚家庭旅遊
Expedia 真實旅客評語

6/10 不錯哦

I want to start with we've visited this property on many occasions and really used to love it. Last time we were there was the summer of 24 and it seemed like Barcelo had been making a bunch of changes enough for the better. Cabanas used to be free now they charge for those. They seem to do work on the property all the time especially during prime time winter break 2024 the week we were there December 21st through the 28th. There was a lot of Maintenance being done on the building. One of the rivers they have there was completely drained and was being repainted that smelled like oil paint for days. Maintenance all around the property that made you feel that this wasn't a luxury property that we spent a lot of money on and wanted to try to relax. We heard some pounding and other Construction noises. The restaurants Spices that was adjacent to the main pool was closed for the first 3 days while we were there and we had to go up to the main building and have breakfast over there then go back to the pool. The staff at restaurants don't seem to listen very well, you order one thing and they bring you whatever they want. Wait staff at Spices for breakfast literally took 1.5 hours for breakfast and the place was basically empty. The hosts at Spices seem to want to seat you at the worst table possible and don't try to make you feel like you're a special client ever. Always seem to focus on themselves and being lazy versus trying to really shine. Not sure we're going back ever again.
Barbara，7 晚浪漫之旅
Expedia 真實旅客評語

4/10 一般般

Sima，5 晚旅行
Expedia 真實旅客評語

10/10 好極了

Better than our expectations! The food was excellent, the beach was beautiful, the staff were very nice and helpful and the room was very clean. We will surely come back.
Lori-anne，7 晚浪漫之旅
Expedia 真實旅客評語

8/10 非常好

Propriedade antiga, mas muito bem conservada. Tudo muito limpo e confortável. A praia em frente ao hotel é ótima. Funcionários muito educados e prestativos. Só jantei uma vez, no restaurante de comida mexicana, e estava tudo muito bom. Hotel tipo resort. Recomendo.
ERIC，3 晚旅行
Hotels.com 真實旅客評語

10/10 好極了

Michael，4 晚旅行
Expedia 真實旅客評語

10/10 好極了

Es mi segunda vez en este hotel, es un concepto de gente mayor que va a descansar, sin ruido, fiestas, o desastre. Si alguien quiere verdaderamente desconectarse, éste es el lugar. Servicio excelente, limpieza inmejorable. El Único punto que debe mejorar, es que no tienen buenos chef en los restaurantes, la comida no sabe a nada y eso es una gran pena para tan buen hotel. Excepto el Restaurante Italiano que es bueno (sin ser excepcional, pero le doy una buena calificación), el Resto de resto de la comida deja mucho que desear. Me arrepiento de no haberme quedado más días, ya que la estancia fue muy agradable. No sé si regresaría por la comida, ya que es un hotel cuatro diamantes … o sea, nada barato y sí esperaba más.
carla，5 晚浪漫之旅
Expedia 真實旅客評語

8/10 非常好

I stayed at this property back in 2012 when it was truly a deluxe 5 star resort. With the property changing ownership it has slipped from its former 5 star status to more a 4 star. It is still very nice and I would certainly consider it again despite the slipping rating. This is a very quiet small boutique property that has the appeal for those that prefer to not be in a crowd at a mega resort. The grounds are beautiful and the staff is very attentive. The menus are static, so for anyone staying longer than a week, the food will become boring. The food & beverage managers need to make sure that staple items in the bars do not run out (This happened several times during my recent week there). Better communication to the guests needs to happen when changes to venues occur, such as restaurant closures due to rain damage. There was a lack of posted notifications as to what alternate options would be available. There needs to be better posting of the evening entertainment. The only spot where I found the entertainment list was at the pool kiosk where you get beach towels. I really like the feel of the resort being so quiet and secluded amongst the mega resorts, but a few improvements could bring it back to a wonderful 5 star experience.
ROBERT，7 晚浪漫之旅
Expedia 真實旅客評語

10/10 好極了

We will definitely be back
David，4 晚浪漫之旅
Expedia 真實旅客評語

2/10 不太好

It’s gone down hill. Been there several times, but this was very much a disappointment. The Barcolo Maya folks have dropped the ball. Go to a newer property.
emmett，3 晚旅行
Expedia 真實旅客評語

6/10 不錯哦

Tonya，9 晚旅行
Expedia 真實旅客評語

6/10 不錯哦

Bernella，5 晚旅行
Expedia 真實旅客評語

8/10 非常好

Did not meet Expectations

Beautiful property. But there are a lot of gaps in the overall experience. Not enough servers. Ordering a drink at the pool bar was a hassle and felt very 3 star. (Servers and waiters were fine, just not enough of them). The gazebo and waterway is nice….but the last half of it toward the beach was idle. No water. Really ugly. Not what you expect to see at this type of resort. The room was nice. The bathroom feels dirty due to old age. Our concierge was not there a lot of the time. We found assistance at another villa. We understand people have to be away. Again, just giving you my impression in case it’s helpful. The restaurants are exquisite. Dining service was overall wonderful, although the sit down breakfast was extremely slow on 12/17. Please understand: The servers were great…..but you generally don’t want to spend an hour and a half at breakfast. I had a very hard time finding a place on line to make dining reservations ahead of our trip. Our confirmation told us to make them 7-10 days out…..and showed an email address of xxx-xxx. Our couples massage at the spa was really nice. Gym was adequate. There was confusion at the gate on the evening we arrived. Guard told our driver someone with my name (Hunt) had already arrived. We waited for that to get cleared up. We even were questioned when we arrived for dinner….because someone with my name was also on the list. Being honest. A beautiful place. But needs attention.
4 晚旅行
Hotels.com 真實旅客評語