我是否可以免費取消皇家海德衛普雷卡全包式飯店 - 僅限成人入住的預訂並收到全額退款？

可以，皇家海德衛普雷卡全包式飯店 - 僅限成人入住在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否有游泳池？

是的，住宿提供室外游泳池。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否提供停車位？

是的，住宿提供免費自助停車和代客停車服務。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：22:00。退房時間為 12:00。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否附設賭場？

此住宿沒有賭場，但Riviera Gran 賭場 (開車 5 分鐘) 就在附近。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住和附近有什麼好看好玩的？

您可以盡情體驗住宿提供的活動，例如排球，也可以到附設的網球場上好好精進您的球技。住宿還有提供其他娛樂活動，例如健身課程、籃球和排球。去附設的 Spa 放鬆一下，或者到室外泳池游上幾圈。皇家海德衛普雷卡全包式飯店 - 僅限成人入住也有3 間酒吧、健身俱樂部和海灘小屋，以及遊戲間和花園。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住內部或附近是否有餐廳？

是的，此住宿附設 6 間餐廳，具有西班牙料理。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住有戶外私人空間嗎？

是，每間客房都有陽台。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住附近的環境怎麼樣？

從皇家海德衛普雷卡全包式飯店 - 僅限成人入住走路只要 17 分鐘就可以到夏曼哈鳥園，另外走 17 分鐘還可以到普拉亞卡爾海灘。大家都說這間住宿的位置非常方便。

皇家海德衛普雷卡全包式飯店 - 僅限成人入住住宿資訊、相片和旅客評語

Q: 皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否有游泳池？

是的，住宿提供室外游泳池。

Q: 皇家海德衛普雷卡全包式飯店 - 僅限成人入住是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

Q: 皇家海德衛普雷卡全包式飯店 - 僅限成人入住有戶外私人空間嗎？

是，每間客房都有陽台。

2/10 不太好

2023 年 5 月 28 日

Weiyi，1 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 11 月 22 日

The staff is wonderful! Eduardo and Carlos were wonderful!

Patty，5 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 29 日

Me gustó todo, sobre todo la amabilidad de todas las personas, las comidas ricas, el orden que hay para reservar en los diferentes restaurantes

Blanca Estela，7 晚好友同遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 28 日

Service was great! Everything was clean! Everyone was helpful!

Kelly F，4 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 8 日

I really like the experience, everything at the hotel was excellent. I just have one issue. My grandma lost the her gold necklace and we weren't able to find.

Kevin O，3 晚家庭旅遊

Orbitz 真實旅客評語

10/10 好極了

2025 年 9 月 7 日

Quite and classic.

Manuel，6 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 6 日

We have been to over 30 resorts over the years and the Royal Hideaway is far and away the best we have ever stayed at. The amazing staff, the food and the attention to detail was off the charts. This is one of the very few resorts I would ever return to.

raymond，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 5 日

We had a very good time at the hotel. There is room for improvement, but we would return!

The Deck - best place for breakfast with a view

Amalia，4 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 4 日

This was a smaller resort which was wonderful, the staff was amazing and attentive to your every need, making you feel like family, not just a number. food was excellent, with quality choices and ingredients, the food presentation was second to none. Cleanliness of the resort was awesome, some of the relax pools are in need of attention, but they were actively working on that while we were there. We have been to the Riviera Maya ten times in the past 8 years and have never stayed at the same resort twice. This resort will definitely be an exception to the rule as we will definitely be back many more times in the future. Highly recommend this resort if you want a very relaxing and quiet vacation with top notch service, food, and amenities.

Robert，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 3 日

Nelson Gerardo，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 30 日

Staff is awesome. Grounds are immaculate. Food was unbelievably good for an all inclusive.

Michelle，6 晚浪漫之旅

Orbitz 真實旅客評語

8/10 非常好

2025 年 8 月 29 日

Super spotless clean, very quiet, no parties (older age group), food was pretty good but chicken was terribly overdone at every restaurant but shrimp, fish and octopus were all good. The beach is wonderful with powder white sand and small waves. This location is somewhat sheltered from seaweed and they clean up the seaweed very fast. I recommend this place and it was an amazing value for us.

Blake Austin，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 24 日

Diego Fidalgo，7 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 18 日

Ive been to Playa Del Carmen over ten times and have stayed at seven different resorts. We stayed a total of 13 days and truly enjoyed our stay. I wanted to give a shout out to Carlos Quintal in the Grill restaurant. Carlos Quintal truly defined what customer service is all about. He was so attentive to our needs and also a true gentleman. Carlos, along with a great resort, is the reason we plan on returning. A+

floyd Martino，13 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 18 日

Loved our stay. We were here for 7 nights and it still wasn't enough to enjoy everything the property had to offer. ALL the staff was amazing. Everyone was so incredibly helpful and kind. We traveled with my 85 year old grandma and they accommodated switching our room part way through our stay since the stairs became hard for her to manage. All the restaurants had such great options for a vegetarian like me! Can't speak highly enough of how wonderful this hotel is.

Katiana，7 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 15 日

Loved the food quality, ocean view pool and the other quieter pools scattered throughout. My husband and I enjoyed the 1pm classes offered everyday. We went kayaking for free (had to figure that out on our own). A short 30 minute walk to 5th Ave and the public beach.

Rachael，6 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 11 日

We had a wonderful stay at the Royal Hideaway. The a/c in our Sunset room was not working correctly on our first night. Someone did come to fix it and it was slightly better the second night, but the room was still warm. We advised our concierge, Suncil, who upgraded us to a suite for the balance of our week. This was the only problem we had, but it was quickly rectified. Both rooms were extremely clean and this is possibly the cleanest resort we have ever stayed at, out of the 15 all inclusive trips we have made to the Caribbean. The restaurants were all delicious, with Azia and The Grill being our favorites for dinner. Lunch at The Deck was great every day with numerous buffet or menu selections. The bars were all excellent with almost every top brand liquor being available. Wish we remembered the bartenders names at Bar Allegra, but they were great. We will definitely put Royal Hideaway on our list for return visits. Thanks for a great week!

Brian C，7 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 8 日

The

Connor，5 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 7 日

Very few activities to do in the hotel

Jorge E，2 晚好友同遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 3 日

The property was beautiful and it was pleasing to the eyes. I knew there was a problem with the A/C before we got there because it was set to 13C, but it was 23C in the room… the lowest the room temp got to the entire time was 22.5C, and it was running the entire time. While the beds felt great, it was uncomfortable sleeping at such high temps. Our shower was also difficult to control, as it was either all cold or scalding water… there was no in-between. The food, while there were plenty of options, was less than desirable. This was one of our first vacations where we both lost weight. We found dishes we could eat, but had a tough time as we didn’t want to eat the same thing every meal… breakfast was probably the best thing there. Our concierge Ricky was awesome. He was kind and really seemed to know how to help us with anything we needed, although I will admit that I didn’t mention the A/C until the final full day we were there, after asking another guest about their A/C experience. We make an intentional effort to not be a nagging couple. We agreed that cruises will be our vacation of choice after this experience, even though we did enjoy spending our anniversary together.

John Brandon，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 2 日

Great property, nicely setup and well taken care of. Common areas are fantastic, with touch of luxury and authenticity. Food is nothing special, average at best, but the restaurants setup is really nice. If you like activities, the staff is not that interested in summoning people in to participate, there is not an active engagement to get few people in to play volleyball or stretch. If you are there, you're there, if no one shows up they leave. Service is wonderful, rooms are great. Beach is super nice, but seaweed is unbearable, like in all areas of that coast. Water is brown. I am a beach person and dont like swimming pools, yet couldn't force myself to go into the water, it was that bad. Yet again, it is not a property issue, it is a regional issue at large. Outside areas are nice and safe to walk. There is a small shopping plaza right across and Playa Del Carmen is 25 minutes away walking. Cab is $10 each way. The whole area is safe and fun to walk around. The whole Playacar area is gated, and the hotel is double gated. We had a great time.

Arman，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 31 日

Maricela，3 晚旅行

Travelocity 真實旅客評語

10/10 好極了

2025 年 7 月 31 日

Kwadwo，6 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 30 日

Albert，5 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 29 日

We stayed at the Royal Hideaway Playacar from July 24-28, 2025, and everything was fabulous! My husband and I have never stayed at an adult only resort, but we will definitely be back. Each villa has a dedicated concierge. Our room was in Villa 22, and our concierge was Cipriano. He was wonderful! He anticipated our needs and helped us with things we didn’t know to ask him about! He made sure we had our dinner reservations set up for each evening, and reminded us to set up our transportation back to the airport when our stay was coming to an end. He gave us great recommendations, tips and tricks for our excursion to Cozumel. His advice definitely saved us from what could have been a frustrating situation. Every single staff member, from the check in staff, to the concierges, the event staff, the servers and hosts in the restaurants, the maintenance crews, and housekeeping staff were all so pleasant and always had smiles on their faces. No request was annoying to them, they just happily accommodated. We felt valued and taken care of from the moment we stepped onto the property until the very last second we were there. If you are someone who enjoys the big parties at other resorts, (the foam parties at the pool, the crazy contests, the loud music and flashing lights, guests drinking until getting hammered drunk, and dancing the night away), this might not be an enjoyable resort experience for you. The clientele are definitely an older, more mature crowd, but so much fun!

Our fun group of friends with whom we traveled.

One view of the beach from the breakfast buffet restaurant.

Kimberly Sue，4 晚浪漫之旅

Expedia 真實旅客評語

皇家海德衛普雷卡全包式飯店 - 僅限成人入住

Royal Hideaway Playacar All Inclusive - Adults only

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