I arrived at 4pm when check in time was 3pm. When i arrived there was a line at the front desk and nobody was getting rooms. I waited for 75 minutes to get a room. The worst hotel experience of my life.
Todd
Todd,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月21日
The hotel was overbook by a lot of rooms. We along with many others were turned away even though our room was already paid for.
James
James,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月20日
Total chaos-never again
Upon arrival even though I had a reservation they did not have any rooms available-we had to wait for rooms to be cleaned..I had booked a king bed-we did NOT have a king bed. 4 different times of leaving my room I could not get back in and had to go to the desk and have them reprogram the keycard-and everytime I had to wait in line behind numerous angry customers who had reservations and did not have a room to go to..I sat my beverage on the nightstand to go take a shower and when I came back it was covered in ants-my husband didn’t have any hot water when he took his shower.
I know it’s probably not the staff that actually work at that hotels fault-all these places using third party booking makes things a mess and the staff are taking the brunt of the chaos..the police had to be called also while we were there due to so many angry customers. And I totally understand their frustration We have definitely learned our lesson. We will never stay at a crown plaza hotel again. I am sure I am leaving out other things that happened but at least people will know how we feel.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月20日
Absolutely terrible!!!!!!!!
Absolutely the worst experience at any hotel I have ever experienced. Took over an hour to check in, to never get a room. They told me my card was declined and I showed them where it took the money out of my account, they 8 people in front of me came back to the front desk to tell the person at the desk all the rooms they checked into were all dirty. There was no hot water in the hotel which was confirmed by 3 different people already staying there. Unprofessional front desk. I ended up booking a hotel at a different location and still haven’t received a refund. Over 40 people in the lobby waiting to check in all to be told they didn’t have any rooms and it was 10 pm.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Patrick
Patrick,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
Deborah
Deborah,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月15日
Gregory
Gregory,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月15日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年9月14日
Hotel overall was outdated and old. Bathrooms in room were not great. No soap. Tiny shampoo and conditioner samples. Definitely would not stay here again.
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月1日
check in took alone time. when entering lobby no staff was available to assist. Check in staff only spoke to ask for id and credit card then just placed card on counter. Did not even state our room number or even said hello. when we got into our room TV did not work. called front desk. Clerk was a male this time and was very short. Maintenance did bring a new remote that fixed issue about 1 1/2 later
Patricia
Patricia,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月25日
Overall good quality. Hotel is older but it is clean and maintained well. Bedding is fantastic! Very comfortable bed with great pillows and mattress. The windows could use blackout curtains. There was a bit too much light coming in from the street, but overall a very pleasant and comfortable stay. The location is very good for getting to various parts of Cleveland and its suburbs, with I-71 being close by.
Mark
Mark,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年8月25日
The hotel overbooked and still billed me. They refused to assist in the cancelation and had us wait an hour before telling us they had no rooms left. While we understood there was a storm prior to our arrival, we still felt the service we recieved was poor.
Bridget
Bridget,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月19日
Had problem with double charging me. Had paid thru Expedia and they were going to charge me again.
Carol
Carol,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月19日
Average hotel close to airport. Lots of food options close by.
Don
Don,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月19日
When I came to check in little earlier I was told by the front desk our room was not available in fact they had not even 1 room available to be check in. I was asked to wait in the lobby and they would inform me if a room became available. We sat in the lobby for 45 mins they front desk didn’t update us and when we walked up to the front desk to ask we were told the cleaning crew was being trained and they were moving slow . It was very disappointing to see not clear communication or sense of urgency.
Maria
Maria,1 晚家庭旅遊
Travelocity 真實旅客評語
2/10 不太好
2024年8月16日
Emmanuel
Emmanuel,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月15日
The staff was the best part of the hotel. It’s a solid property. Needs some updating. But I’d stay there again with no hesitation. It has a slight funk, but we stayed during the great blackout of ‘24 lol So it was booked solid and the staff handled it with superb service.
Front desk was efficient and kind. We needed to make a small change and they didn’t flinch. The wait staff in the breakfast spot downstairs were sooooo polite and accommodating.
It’s not perfect there. But the staff more than make up for its small shortcomings.
Pamela
Pamela,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月11日
Heather
Heather,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月10日
You will probably have a better experience at the Motel 6 across the street. Very old hotel. Smells as old as the 70s. The elevators creak and rattle. You will spend all your time going to the front desk to fix your key to get into your room. Sometimes twice. Maybe get like 20 card keys, you’ll need them. It was an awful and regrettable stay here. The pool is cloudy and not maintained. The restrooms smell like rot and sewer. We were in town for the Banana Ball event. We ended up here because our hotel lost power from the tornado storm.
Hesham
Hesham,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月9日
This place inside looks beautiful. The only problem I had was the pool being down for one of the days of my stay other than that food and room and pool was great loved my stay. Also around the area there’s tons of food places.