Terrible comfort and service
Cold room with no control to keep warm
Concierge was nice downstairs for needs. Reception over the phone is terrible.
Meriam
4 晚商務旅行
10/10
Adele
1 晚旅行
10/10
Beautiful hotel with modern amenities. Ideal location. Helpful staff.
Russell B
3 晚旅行
8/10
Joanne
2 晚旅行
10/10
Extremely friendly and helpful staff members in all areas of the hotel. The bellmen were fantastic.
Allison
2 晚旅行
4/10
I’ve stayed at this hotel several times and this was the only time I have been disappointed, and boy was I disappointed. Our room on the 8th floor was tiny, dark, and hot. There were only two super small windows with inaccessible blinds placed so far up on the walls they couldn’t be changed. The bed seemed to be broken and it felt like sleeping on the top edge of a hole that was threatening to suck you in all night. The temperature was not adjustable, so it was far too warm. The shower pressure was so weak that it was ridiculous. All in all this stay was nothing like those I’ve enjoyed in the past. I really don’t know if I will ever stay here again.
Laura
1 晚旅行
10/10
Steven
2 晚旅行
10/10
Kevin
1 晚好友同遊
10/10
Very nice hotel with an excellent location in Russell Square. The historical connection to the Titanic is fascinating. The spaces are spacious, clean, and very well maintained.
Lucas
2 晚旅行
10/10
We had the room with 2 double beds. It was beautiful-- beds very comfortable. We booked it because it was close to St Pancreas Sation where we were taking a train to Paris. Expensive but worth it for a good night sleep after a long flight.