The staff at the front were very friendly and helpful! Unfortunately, during our stay their heater was broken in the pool, so there was no hot tub, and the pool was FREEZING!! The room was well stocked with plates and utensils, shower pressure was great, beds though the sheets and bedding were just tossed on the bed, not tucked in at all so even when you sat on the bed the sheets moved all around, it made it hard when sleeping with squirmy children! If the price per night was cheaper, would consider staying here again! at $275 a night it was a little expensive given everything, and all the other options around!