Hotel called me the day of arrival and stated the room I had booked a month ago, was not available. Room given was dirty. Other option had “smoky smell” from self cleaning oven malfunctioning earlier in the day.
There were Ashes on top of the fridge and empty juice container… Stains all over the couches & kitchen chairs. Had barely any kitchen utensils, when was listed as “fully furnished”. Fridge was dirty with food left inside. Noise/running/yelling all hours of the night. Shampoo /conditioner / body wash dispensers all empty in showers. Coffee pot in lobby didn't work and the worker didn't get response as to where the key was. No extra garbage bags, towels, laundry soap available due to “new owners taking over and not ordering supplies” . Gym was not sanitary (toilet overflowing) and outside fire pit broken. Not as nice as pictures at all
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月18日
We were on the bottom level, person on the second floor was banging all night long, smell of pot all night!!
Staff at the desk not helpful!
Never coming back.
Teresa
Teresa,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月17日
Rude
Use to have great staff before Wydham took over and they replaced almost all the employees. Courtyard is nice firepit does not work hasn’t in months . Terricka the new assistant manager is rude and just a nasty person all around. The best thing about waterwalk is Joy and Zayda at front desk two of the best people we’ve ever met .
Heather
Heather,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月16日
Migual
Migual,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月6日
Should have picked a different place.
My daughter, grandson and I stayed one night while in Charlotte. I was not aware just how many people were using the hotel like an apartment or how inappropriate it was for our situation. The people hanging around the property made us uncomfortable, the room was not cleaned well. We would not recommend or return again.
Yvonne
Yvonne,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月28日
HORRIBLE
They canceled my room that I had PAID for since April 2024 on the arrival date after checkin time and I was stranded in Charlotte. Hotels.com stated that it was an unforeseen site emergency and acted as if relocating me was a courtesy. Contacted Hotel directly they just kept repeating “contact Hotels.com. Rep was unprofessional and rude directly at hotel. Trip was for the Dallas Cowboy’s game.
Melissa
Melissa,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月22日
Great potential, do better
Pros-room was very clean and actually very nice
Cons-got a message the night before asking if I wanted to do a pre check-in. I did it. Filled everything out, provided picture of license, and provided credit card number for incidentals. I got to check-in and had to give them everything all over again. Sooo that was pointless doing it ahead.
-Cable box in one bedroom didn’t work. No volume in the other bedroom
-Neither bathroom had any soap in the dispensers. One had shampoo.
-Couldn’t get the room to warm up. It was 63 degrees so we tried to turn the heat up. Nothin. Woke up and it was 61. It’s winter
We didn’t address anything because we were so tired and it was just for the night. We did get out of there very early and won’t stay there again. As I said though, the room was nice and clean and the place has great potential
Erica
Erica,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Edward
Edward,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Edward
Edward,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
Highly disappointed
Waa highly disappointed too much to explain. I would like my money back
Kelvin
Kelvin,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月11日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
Staff and room were nice just not cleaned properly
Staff was very friendly and helpful!
Room wasn’t properly cleaned. The bar of soap was already opened and in the shower (that obviously hadn’t been cleaned). The head board had something smudge on it. Makes ya wonder what else wasn’t properly cleaned that you couldn’t see…
Emily
Emily,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Avoid If Possible
Upon arrival, I was told "someone stated over", so we couldn't have the 3-bedroom suite I reserved weeks ago. We were given a 2-bedroom suite instead. There was no toilet paper or a blowdryer, all basic amenities in any hotel. The beds were small, as we expected queen-sized beds.
The fact that this "hotel" acts as an apartment building is also a negative. Sketchy tenants and marijuana reeking in the larking lot is not ok.
Elizabeth
Elizabeth,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
Paris
Paris,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月6日
Bad experience
The room head fixtures ripped off the wall. There was a hole punched through the bathroom door the entire room to include the hallway smelled like marijuana to the point that I could taste it every night. It was a bad experience.