It was awesome trip to Cancun specifically
Playa del Carmen .Hotel was good not great
Shower was cold mostvof the times and somebstuff had normal wear and tear.
The Jungle view was Awesome Trees everywhere all types and some marsipuals walking the gardens The Buffet was Great at Chula Vista Breakfast we had many choices from eggs to mexican dishes and chilaquiles and were Delicious with the Salsas on top Tables Poolside make you feel rrally on Vacation. Swimming pools were nice and access to beach was delightful The club upstairs on Fridays was Totally kool with color coded headphones coordinated to the 3 DJs that are playing The Virtual Club is different but awesome experience and the bar tender was quick im making the drinks which help keep the flow moving .The Late Night Snack Bar hit the spot at 1:00 am tacos of fajitas de carne were recommended Alexis the gentleman was a pleasure to talk too and a Good Worker.... Liked thr place and will be returning in the future Thanks Reef Staff
Jose
Jose,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 16 日
Disappointed
Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks
The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot.
The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service.
The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished.
There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom.
The setting of the hotel was small but nice
Overall we were disappointed.
David
David,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
A wonderful stay!
A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!
Cerian
Cerian,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
Alejandro Mario
Alejandro Mario,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
Alejandro Mario
Alejandro Mario,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Josue David
Josue David,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 3 日
ABILENE
ABILENE,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 3 日
KARLA YADIRA
KARLA YADIRA,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Sara
Sara,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 25 日
Me vendieron un paquete para tener bebidas premium y no fue así , la comida pésima en todos los restaurantes, no hay agua embotellada , cero seguiridad muy mal hotel
Maraly
Maraly,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 24 日
May vacation
When you arrive and check in they expect you to listen to a representative about setting up a tour. They are very persistent even if you tell them that you are tired from the trip. Most of the staff are polite and friendly.
The rooms and outside have a sewer smell.
Maricruz
Maricruz,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 24 日
Hotel is very nice yet not overwhelming. Multiple small buildings reduces the number of neighbors near by. One was a loud child, but not bad. Nice pools on way to beach.
I liked the natural style and jungle garden.
Room had a hair dryer and fridge.
Phil
Phil,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Sombra en la alberca! Me encantó
Llegamos a este hotel por casualidad, ya que en el que teníamos reservado originalmente no había cupo al día siguiente… ¡y qué suerte la nuestra! Encontramos esta joya escondida entre la selva y con dos pequeños cenotes relajantes (no te puedes meter).
Es un hotel pequeño comparado con otros resorts, pero con un encanto increíble. Naturaleza por todos lados, caminos sombreados y lo mejor: ¡sombra en la alberca! (cosa que pocos hoteles tienen y que agradezco enormemente porque no me gusta estar tanto al sol).
Las habitaciones están bien, los edificios son de máximo tres pisos y fáciles de subir. El spa es una maravilla: hermoso, relajante y con temazcal. El buffet tiene buena variedad, y hay dos albercas de tamaño medio. La playa está súper bonita, con poco sargazo y frente a la isla de Cozumel.
Un detalle que me encantó: en vez de dar botellas de agua, tienen estaciones para rellenar termos o tomar en bebederos. Tip: lleva tu termo si visitas este hotel.
El show de Michael Jackson estuvo excelente y las bebidas muy ricas.
Nos vamos muy felices de haber encontrado este lugar tan especial. ¡Definitivamente regresaremos pronto!
Sara
Sara,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
I enjoyed how small and private it was. Great for people who want to get away from the busy life. The staff was super friendly as well. I would recommend it 100%
Tina
Tina,10 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 16 日
Tiene de todo, esta bonito, el acceso al mar es lo mejor, la playa super linda. Creo le podrian echar mas ganas a las actividades, todo es en la alberca principal, igual los meseros en la playa, en los dias que estuvimos nunca me toco uno que nos apoyara. Los restaurantes, la comida super rica.
Paola
Paola,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 16 日
This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections aren’t the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.
Caroline
Caroline,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
The resort is not too overwhelming which I liked. All the staff were extremely friendly and super helpful. It has a beautiful view of the ocean and is in a very convenient spot if you want to walk into town. I would definitely recommend to others and would love to stay again! I definitely recommend the Italian restaurant on site, 10/10.
Katherine
Katherine,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
The staff was beyond friendly and helpful. The restaurant personnel were very concerned and knowledgeable about food allergies. The jungle atmosphere in the middle of the property is beautiful with waterfalls and the tiger wood walkways were a treat. Down to earth and family friendly with the nicest staff one could ask for!
Terri L
Terri L,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
Carlos
Carlos,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 11 日
It was a very friendly environment but was not expressed by having to talk to too many people about the activities i signed up for plus never got my gift from the spa i did and signed papers for it took me 3-4 times to tell the front desk or people in charge to get it for me as well upon arriving same thing i requested chocolate strawberry platter and a bottle of prosecco the strawberry plater looked nothing lije the picture when i added it on to my stay plan for a welcome arrival and the activities i wasnt expressed with the staff at the coco beach club there was no staff around but the manager was helpful in getting everything i asked for so will not be staying at the reef playacar in future but all the food was good drinks were good snack bar was awful overall friendly staff and the restaurants and their staff were welcoming and very hospitable. My stay was okay but definitely could improve more on requests for guests and this goes for the reef coco beach club as well. Thank you for everything and happy mothers day