Beautiful hotel, fantastic service, lovely room room and toiletries, however, extremely uncomfortable beds and pillows. We had a family suite and all 4 of us found the beds awful and were waking all night. The mattresses make you roll out the bed where they've obviously been so overused and they're dipped at the sides. Such a shame as it really is a lovely and very clean hotel, but at the end of the day, the beds let it down massively.