They charged me $100 deposit upon arriving after paying thru hotels.com and KEPT my deposit! I was told it would be refunded upon checkout. No one was at the counter when I checked out I had to have maintenance locate someone. I asked for a receipt and was told because I booked through a third party I would receive receipt from them which does NOT reflect the $100 deposit. I have pics/videos the room was left in the same condition we found it. We even cleaned out the jacuzzi tub which had NOT been done prior to our arrival. I tried calling I keep getting the run around. I just want my $100 refund as PROMISED by the lady at the desk. This will cause me to never stay there again it seems they are taking peoples money and getting a way with it!!!
Chanel
Chanel,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月1日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Troy
Troy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月24日
Keith
Keith,6 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月24日
Lisa
Lisa,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月19日
Holly
Holly,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Nice hotel
comfortable beds & hot water for showers
good restaurant within walking distance
good breakfast too!
Cheryl
Cheryl,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
David
David,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Matthew
Matthew,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
The desk staff was very nice.
The room was spacious
The tv did not work.
The bathroom had no handrails to help you in and out of shower tub combo
The bed was ok but the pillows were old and Very small.
There was no housekeeping service
It was ok. We were only there 2 nights.
Teresa
Teresa,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Mike
Mike,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Velda
Velda,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Sara
Sara,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Jesse
Jesse,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
Nice property, poor management
No sheets or pillows for pull out bed. Only two sets of towels for a room that has 2 full sized beds and a full sized pull out sofa bed (a room that sleeps 6). No phone in room, no phone book (or area info). All breakfast rolls were stale. No door on bedroom (we had a suite). Property is lovely - the negative issues are due to poor hospitality service not the property itself.
Jennifer
Jennifer,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Excellent customer service
The room was very clean. Breakfast was delicious.
My grandmother hurt her ankle and couldnt walk. The hotel lent us a wheelchair so she could easily attend the wedding we were in town for. Incredible customer service.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Kyle
Kyle,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
It was absolutely a lovely environment and the staff was absolutely wonderful!
JacQuanda
JacQuanda,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年10月20日
I paid for a 1 bedroom for privacy but there are no doors on the bedroom making it not private. The whole reason I booked the place. Didnt offer me anything. I paid for a 1 bedroom NOT a studio (which is essentially what it was). Made for veery awkward stay and VERY uncomfortable. The light from the hallway shines under the main room door all the way to the bedroom. Also very uncomfortable. Pillows are tiny. NEVER AGAIN. Reading deeply into reviews by searching "door" you will find others complain about this yet they advertise 1 bedroom private suites. Horrible
Brooke
Brooke,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月20日
Donna
Donna,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月19日
christine
christine,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
Loved this hotel! Modern, comfortable and so friendly,