Loved the hotel - main criticism was water pressure in shower not good - also hate the amenity fee!
真實旅客
3 晚家庭旅遊
10/10
Kathryn
2 晚商務旅行
8/10
Fred
1 晚旅行
8/10
真實旅客
1 晚商務旅行
8/10
Stephane
1 晚旅行
10/10
Casey
2 晚旅行
6/10
My neutral rating is because of my disappointment with the new policy at Sofitel that charges a fee for early room entry. Until recently, a customer was allowed entry to their room if it was vacant and cleaned, not that I always expected that nor asked for it. A traveler cannot always control the time they'll arrive. On this particular day, it was pouring down rain. It seems customer satisfaction has been replaced by corporate greed. My past two decades of staying in the Sofitel suites has now come to an end.
Michael
2 晚商務旅行
6/10
Noise. Noise. Noise. Not from outside, but from the AC and ductwork inside and above the room. It was the worst night I’ve had at a hotel in a very long time.
The room was clean but didn’t seem well maintained, e.g. light bulbs were missing in lightning fixtures. The hefty and scammy Resort Fee is just the cherry on the icing ……
In the upside, the breakfast buffet was lovely - as you’d expect for that price.
Florian
1 晚商務旅行
10/10
Lesley
1 晚旅行
6/10
Dated old hotel. Needs serious remodeling especially in bathrooms. Didn’t find very clean either. Pillows need to be replaced. Room was big which was plus and Nespresso was a good feature, but only 1 paper cup was provided. Location is great, but overall not worth for over $300.
catherine
1 晚家庭旅遊
10/10
The Sofitel is a very clean and beautiful hotel. All of the staff that I interacted with were very helpful and friendly.
Rene
2 晚旅行
6/10
Aside from the location of the hotel, which was convenient to so many sites, this hotel was average. It had the potential to be outstanding but was really just so-so beginning with the awkward driveway and valet service and ending with the same: a 35 minute wait for our car (which cost a whopping $69.00/night). Our room was clean and the beds were comfortable but the decor seemed like an aftertho
Emily
1 晚家庭旅遊
10/10
Jason
2 晚商務旅行
10/10
Edward
2 晚家庭旅遊
6/10
The use of the resort fee credit at the bar/restaurant was poorly explained. This was disappointing and rather misleading.
Robert
3 晚家庭旅遊
8/10
Ruel
2 晚家庭旅遊
6/10
The mattress needs to be replaced. I prefer a desk and chair to a bar height table and barstools. The staff was very accommodating and the breakfast buffet excellent, although coffee or tea is an extra $6-8.
Carol
5 晚家庭旅遊
8/10
Excellent service. Bathrooms need a refresh or upgrade. Walls are very thin.
Lisa
2 晚旅行
10/10
Rachel
2 晚家庭旅遊
4/10
I recently stayed at the Sofitel for 4 nights. The service was poor in two key respects. First, the car valet situation is unacceptably slow despite costing close to $60 per night. Each time we needed the car it took over half an hour to get it. My other complaint is that at checkout the hotel disclosed a $28 per day “urban experience fee”. The desk clerk at checkout said the fee is a resort fee and comes with a $20/day voucher. I was not told about this fee or voucher when I checked in. Why have a surprise fee at the end to leave a bad impression with customers? Why not just provide an all-in daily cost up front? A surprise addition of $120 was not positive, and made worse by hearing that we in theory could have gotten something for it (though there is no store on the site, so the only place to use the money appears to have been in the restaurant or bar). These two experiences were a real shame because the hotel location is great and the room was comfortable.