Advertised as dog friendly, despite contacting and asking for a suitable room, we were…
Absolutely fabulous. Rooms were lovely, spotless, large. Staff...every member of staff…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
Great pool, friendly staff and good food
Neil, 2 晚商務旅行, 2021年09月13日
Perfect location and good facilities. Staff were very helpful and it’s dog friendly without any issues
1 晚旅行, 2021年09月03日
I was so disappointed I was so looking forward to our stay unfortunately our rooms were very dated, beds so uncomfortable did not get one decent nights sleep. Due to staff testing positive for covid breakfast for the first 2 days was very basic with tea and coffee served in flasks. No evening meals available which given the location of the hotel was not ideal as we didn’t really want to go out looking for restaurants to eat. I booked this stay thinking the brand would guarantee a good experience. The leisure facilities were very good, the waiting staff and the reception staff were very friendly and helpful given the circumstances they found themselves in. In no way would I blame them the hotel needs a major overhaul and investment if it wants to attract returning visitors it just can’t rely on the location.
Anne, 2 晚家庭旅遊, 2021年09月01日
Lovely surroundings shame the hotel rooms are badly in need of updating. Disappointed as expected more from the brand as this was the reason I booked our stay. Some serious investment is needed to upgrade this lovely building inside it promises a lot but really doesn’t deliver. Beds are very uncomfortable, given we were there for a week broken sleep is not what I expected all of my party had the same
Anne, 5 晚家庭旅遊, 2021年08月29日
Pleasant enough but definitively not worth the money, very tatty and poor condition, especially the rooms. When you think of a Macdonald hotel you expect a higher class of hotel but this was certainly not the case. Mould on bathroom ceiling and around the windows. Bathroom light not working. Showerscreen allowed water to leak all over the floor which we found out the hard way when my son came in and slipped on the floor narrowly missing hitting his head on the edge of the bath, had to constantly leave a towel on the floor to soak up the water. Bath panel black from water damage due to the leaking showerscreen. Room door would not lock. Wallpaper peeling off walls. Old dusty cobwebs hanging off doorframe and bathroom ceiling. Badly patched areas of damage to walls and the list goes on. Won't be staying here again.
Andrew, 1 晚家庭旅遊, 2021年08月28日
Very dated. Absolutely not a 4 star hotel. Check-in 3pm, didn't get our room key until 5.05pm. Room run down, wallpaper peeling off, damp in bathroom, marks on wall. Only one towel for two people. Had to ask for another at reception. Very understaffed. The staff were doing their best so this is clearly a management issue. Poor choice on dinner menu. Wine put on table, not opened or poured. Long wait at bar due to only one staff member serving. Breakfast was cold. Overall, disappointed in our stay. Especially for the price we paid. This was supposed to be an enjoyable child-free overnight but our experience should have been much better. We didn't even use the facilities as just checked out after breakfast. Lots of improvements needed.
Raymond, 1 晚旅行, 2021年08月28日
Good location for our purposes easy parking,nice gardens,& area,comfortable bed,large swimming pool & no booking needed,as well as for sauna & steam room,very good gym equipment, Only negative was short staffed so delays at reception.Never ate here so cant comment. but would here stay again.
Lynne, 3 晚家庭旅遊, 2021年08月21日
Advertised as Dog friendly but we didn’t see any other dogs there, just our one. However there was a mountain of poo bags overflowing a bin at the back and a couple had been left on a path at the front. We pointed this out on our arrival and they were all still there 3 days later and yet still didn’t see any other dogs! How long had it been like that?. Our room was ok but really dated and dingy. We had to eat in our room as there was nowhere to take the dog. I asked for a fluffy omelette ( off the very limited menu) but it arrived flat and overcooked and with cold chips! £5 extra per night for tray service. One plug only was available for our laptop and phone chargers, the kettle, hairdryer etc. Their Lamps were plugged into old round small sockets. Query very old wiring? We were told the bar doesn’t open during the day Mon to Fri but even in the evening there was no bar- receptionist could get you a beer on request. So nothing to do and no info at all re the hotel, spa, rules, regulations etc. in the room. Not at all welcoming and very disinterested staff.
2 晚旅行, 2021年08月16日
We booked with the intention of accessing the pool facilities. Upon check in, we asked the staff on the desk what time the pool was open to. He advised this was open until 9pm. We then put our things in the room and had dinner and a few drinks at the bar. At 7.15pm we asked the receptionist which way the swimming was. She gave us the directions and when we got to the leisure facilities the gentleman advised us the pool was closed for the evening. This was extremely disappointing, as we were advised by two members of staff that the pool was still open, however when we arrived it was closed. The room and service were brilliant, however the wrong information given with the pool closing times impacted our overall experience of our stay. Many thanks Andrew Adair.
Clair, 1 晚旅行, 2021年08月14日
Start with a positive - lovely setting. Hotel needs a bit of updating and spa needs to make sure showers are stocked - both days the shower gel and shampoo dispensers were empty and I was given a damp towel. I booked especially for the pool facilities. Staff were pleasant but chasing their tail and wait times were awful - it was fine for us but would have been different if we had something booked to get to.
SUSAN, 2 晚家庭旅遊, 2021年08月10日