Dirty shower
Mould and damp
Overflowing toilet
Mosquito infestation
Painted bath which strips and blocks drains
Strange menu
Maria
Maria,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
CATHERINE
CATHERINE,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Darlton
Darlton,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 25 日
Stacia
Stacia,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
agnes
agnes,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 17 日
Byron an tishanna green
Byron an tishanna green,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 17 日
Lemoy
Lemoy,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 28 日
Not so good. My room was a mess. Leaking toilet. No warm water until the last day. Spent a night with no water in shower after cimplaining about cold water.
I requested an iron, it took 3 requests and 2 days to receive it.
It was not good. The people were pleasant though. That's for sure.
Fabian
Fabian,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 24 日
Stay wasn't pleasant the room wasn't clean it needed repairs the water was cold my entire stay the gift shop was closed so you had to purchase wash cloths from a store nearby. I would never stay there again
Kiara
Kiara,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 4 日
JACQUELINE
JACQUELINE,4 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 3 日
They had to move me 3 times.. The hotel was not good.. Rooms and tub was old and hard to get clean. Smell like mildew
Yolanda
Yolanda,6 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 3 日
Food was great,all branded drinks,entertainment good in evening.
Big heads up to Sweetness who ran a lot of the daytime activities,a real credit to the hotel
STEVEN
STEVEN,2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 2 日
Don’t waste your money here
Check in takes extremely too long, and the front desk staff is rude when you ask about it. The food is terrible and the servers don’t act like they want to help you if they don’t see tip money in advance. Our room had a huge dead cockroach in our tub, and apparently them still cleaning our room is what took so long to check in. Doors in the rooms didn’t seal and the very small beach area was a mess.
Gary
Gary,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 29 日
1. Entertainment was not bad,
2. Jacqueze was not bad, pool was not bad
3. Eating area was not bad
4. Inside the Room was no bad,
5. Did not like
4. Did not like that there was no elevator to rooms,
5 Did not like the panels and other construction material that was on the second floor going up to the rooms,
Charlette
Charlette,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 28 日
My booking was not what I had requested and paid for online through Expedia.
I booked a room with 2 double beds for 2 adults. Because the hotel does not have elevators I also requested a lower floor because of a knee injury.
I arrived onsite at 2pm May 24th and I was told they had no room available because in the system my booking was for a king size bed and one adult and there was none available.
After waiting for two hours I was given a key card to a room on 2nd floor. When I got to the room it had a key entry so I returned to the front desk and told them the door was a key entry and not a key card entry. They said there was an error on their part so they looked for the key but did not find it.
They told me the hotel was 98% booked so it was difficult to find me a room since based on the information on the system I was booked for single king bed for 1 adults. I showed them my booking confirmation with 2 double beds and 2 adults.
I had to wait for a room. I was finally placed in a room in an adjacent building with a long flight of stairs which caused my knees to hurt when going up or down the steps.
The manager did not want to look on my confirmation but rather insisted that the reservation was one king (or queen) bed for 1 adult. I insisted on showing it to her and she finally looked and admitted there was an error with the system booking. She said I should call Expedia and file a complaint. She gave me nothing for the trouble and inconvenience I went through.
Merris
Merris,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 28 日
The exclusive reception was superb
Glenda
Glenda,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 26 日
We stay here for the weekend every 6 weeks or so. Always great service, great food and a very relaxing atmosphere, all at a great price! One of our favorite places in Montego Bay!
Dave
Dave,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
People very nice.professional and very kindly
Nancy
Nancy,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
The initial greeting was very cold and uncaring at the front desk. You pay a lot money for all inclusive and you don’t even provide wash cloths to clean yourself and the towels were old and dirty looking. The female staff seemed to be annoyed when you ask them for anything. They wouldn’t even give me directions to the two restaurants on the property unless I booked a reservation first( I wanted to know what kind of food they served before I booked. Everything closed extra early like the swim up bar, the restaurants. Food choices were very limited, but most of all it was the rudeness of your staff
Tina
Tina,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 26 日
Need an elevator service to accommodate senior citizens
Lileith
Lileith,3 晚商務旅行
Orbitz 真實旅客評語
2/10 不太好
2025 年 5 月 24 日
The staff were not enthusiast about their job, the instructions weren’t clear. Missed all the party where we came for. They made us walk back & forth between the two buildings to get info. Totally bad experience.
HARRY
HARRY,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 20 日
Great location
Monica marie
Monica marie,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 20 日
Unfortunately I haven’t been able to have a good night sleep. My room was the far from the resort dinning and activities. And the room was next to the local beach where there are vehicles with huge speakers just blasting music all night. Same playlist over and over again. This is no fault of the resort but I noticed empty rooms alway from the local beach. I’ve been to Jamaica 7 times and this was definitely a disappointment. Food - forget about it! Eat out or ensure that you book a reservation at the Seafood place or the oriental restaurant. Just make sure front desk actually books it for you. They missed my bookings twice! Definitely will never return to this property making me feel like a need a break from Jamaica.
Lisa
Lisa,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Great place for a vacation! My husband and I had so much fun. Food was very good and fresh! Drinks were sooooo good! Everything about this place is spectacular!