The manager had to ask the staff member to check us in even though he clearly saw us waiting. The room has no TV remote so we had to ask for another. The family above us had small children and a dog who made noise all day and all night. Throwing balls, dropping things, the dog was barking. The stairway shared a wall with our room and it sounded like herds of elephants were going up and down. We got very little sleep on what was supposed to be a trip to relax and recharge. There was a car outside revving it’s engine and roasting it’s tires all evening and nothing was done about it. We were so excited to stay at this new hotel and so disappointed with the whole experience. We tried letting the main desk know when we checked out but the staff person was on the phone and just waved us away.