6/10 Good
Oct 18, 2024
At the time I check in the clerk, check me in without an issue, but gave me the wrong room key and when I try to explain to them, they want to argue that that’s not the type of role that I reserved but said that they were giving me a complementary upgrade, even though I had already reserved that room and I did show them that I reserved that room. They basically tried to give me a king suite when I reserved a king suite with a Jacuzzi in it. I did not like the fact in order to turn the Jets on. I had to walk halfway across the room. every time it shut off. It was not properly vented, and some of the lights didn’t work in the room.
Tia
Tia, 2-night trip
Verified Hotels.com guest review