I booked this stay over four months in advance, to arrive there and be told my room wasn't available. The room they "so graciously" offered us was disgusting. Paint peeling off the shower walls, dirt all over the floors, and the bottom half of the bathroom door was missing!! Water pressure was a joke, and the city shut up water as a whole during our stay. No refunds were offered for that. And they had the nerve to take a $50 deposit in case WE damaged something. I couldn't believe it. Terrible, terrible, terrible.