I cannot get a response back from them. Terrible!!! The toilet overflowed, the…
Someone tried to get into my room on Saturday It made me and my son feel uncomfortable
住宿表示有確實遵守Commitment to Clean (Choice)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿確認有配合Commitment to Clean (Choice)，加強清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
Clean environment safe place for kids enjoy the stay 😊
Alex, 14 晚家庭旅遊, 2021年02月17日
The property had 6 police cars in the parking lot upon check in.
Stevie, 1 晚商務旅行, 2020年10月06日
This property is absolutely horrible and I would not recommend staying there.
Dee, 1 晚浪漫之旅, 2020年07月15日
It was clean and smelt nicely. The room was spacious for what it was , the full kitchen was a plus
Lec, 2 晚家庭旅遊, 2020年07月10日
Dirty rooms with bugs. Assigned occupied room and also room had flooded bathroom
Bishop, 2 晚好友同遊, 2020年06月26日
I drove to the hotel that was supposed to be in a good area of Charlotte. It was not. There was a strong smell of weed before even attempting to get out of the car. It is NOT in Ballantyne, thus very false advertisement. I did not even go inside yo check in as I did not feel safe. Hotel.com was supposed to help me with this but it’s been two days and I have nothing back.
1 晚旅行, 2020年06月11日
I did not like the fact that there were loud guest staying near us. Resulting in the police coming out and knocking on everyone’s door. Certainly didn’t pay for the room to be bothered with police.
Murray, 1 晚家庭旅遊, 2020年06月09日
They put me in a room over the office which wasn’t the issue the issue was the guest above me all day long had kids running and stomping which I couldn’t even get any rest. I called the front desk she obviously did nothing because the noise continued. After 5 hours I had it and so I called again and this time requested another room she tells me I have to downgrade to a full size bed as a result of the guest above me disturbing the peace of the other guest. Unacceptable and because of this I will never stay here again note will I recommend other to stay here it’s too much noise
NotImportant, 1 晚旅行, 2020年05月24日
I booked a smoking room. The guy refused to give me a smoking room, and his claim was that Hotels.com sent the reservation wrong. So I showed him the screenshot of my reservation. He saw with his own two eyes on my phone and STILL denied that he screwed up. They still haven't given me my deposit back. They have prostitutes there, I think. I think they deliberately give them the smoking rooms. I bet that's not in their description.
Mark, 2 晚家庭旅遊, 2020年05月22日
We only needed the room for one night, so we didn't want to spend too much. It was a good deal. Office staff was very friendly and helpful . The room was spacious and it was nice there was a kitchenette, however it was very old and appeared to have been tidied up, not so much clean. Considering we are living during a pandemic, we expected pristine cleanliness. Mattress and box spring were very stained , sheet did not cover entire sides of mattress and it dipped down in the middle. At first glance we thought the bed might break and instinctively check for bed bugs. There was a really fast tiny spider crawling in the sheet oh, so there was a scare.There was excessive amounts of particles in the bed frame which was visible because the box spring wasn't flush to the frame. We couldn't be a hundred percent comfortable, as we felt like we needed to move if the police hadn't been cleaned over well. Considering we're living in covid-19, we expected at least a fresh smell when we entered, but it was not pleasant. We've stayed in much cheaper hotel rooms comfortable beds and the presence of a cleaner in a air
1 晚旅行, 2020年05月18日