This hotel is clearly geared more towards local guests as the way they treat their guess westerners would ever accept.
There are three separate buildings connected by a skybridge, and check-in is only available at the buildng your assigned too. It would have been helpful if they clarified this in advance, so I recommend emailing ahead to confirm where to check in.
Check-in is at 3 PM and checkout is at 11 AM. With so many people coming and going, the process is chaotic. It seems poorly managed—they could easily stagger check-in and checkout times to reduce congestion. We asked for a late checkout of just one hour (12 PM) and were told it would cost 30% of a full night’s stay, which felt unreasonable.
When we did check out, it was a mess. The checkout area was like a fish market—crowded, loud, and disorganised. People were sitting on the floor and lining up as if it were a busy buffet.
On the plus side, the hotel itself is nice. There’s a good pool and the beach is right at the doorstep. But the customer service leaves a lot to be desired. For example, we were travelling with an infant and needed extra bottled water to mix formula. Each room gets two complimentary bottles per day, but when we requested one more, they flatly refused. I was genuinely shocked—they denied a simple request over something that costs less than 10,000 VND (under $1). It left a poor impression and really impacted our overall experience.
