Arrived at 9:30pm, the line was wrapped around the lobby and out the door. I waited 2 hours and 2 minutes in line to check-in. A woman came in and said when she checked in the day before, it was a 4 hour wait. Many people had issues checking in, and the employees were not announcing anything, so multiple people had the same issues that could have been resolved with an announcement. Got to my room, and they gave me an occupied room. Went back to get a new room, and I got a room with a NON-working a/c/heater. It was 12:30am at this point, so I dealt with it, since I had to be up in 6 hours. All TV channels are staticy or don't work. Also found a bug shell stuck to the furniture. I guess one positive is there were no bed bugs... DO NOT STAY HERE