The hotel staff was very friendly. I came in pretty late and they called me to ask me if I was still going to stay.The hotel is full of families, which was nice in some respects. The hotel borders a freeway, which is very loud, the hotel is also dated, the bathroom was very old, it had been reglazed and whoever was hired did a bad job. Breakfast was packed with families, dont get there late if you want breakfast.While I was there most people are there visiting the parks, the location is central to many attractions and there are many options for shopping and dining for families.