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The Westin Surabaya

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Pakuwon Mall

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Photo gallery for The Westin Surabaya

Lobby
3 outdoor pools
Lobby
3 outdoor pools
Serves lunch, dinner, and happy hour
Escape to The Westin Surabaya, a luxury family-friendly hotel near Pakuwon Mall. Unwind with golf lessons, indulge in reflexology at the onsite spa or enjoy kids' meals at Magnolia restaurant. With free WiFi, 3 outdoor pools and a children's pool nearby Royal Plaza Surabaya and Surabaya Zoo.
VIP Access

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Non-smoking
  • Parking available
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Children's pool
  • 24-hour room service
  • Conference center

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Daily housekeeping
The current price is NT$3,800
NT$4,598 total
includes taxes & fees
Mar 24 - Mar 25

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, Select Comfort beds

Grand Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Dining table
  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, Select Comfort beds

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

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  • Free parking
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9.6 out of 10, Exceptional, 157 reviews
The price is NT$2,450
NT$2,965 total
includes taxes & fees
Mar 23 - Mar 24
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About the neighborhood

Map
Pakuwon Mall, Jl Puncak Indah L, Surabaya, East Java, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 km
  • Surabaya Zoo - 8 min drive - 7.6 km
  • Surabaya Plaza Shopping Mall - 12 min drive - 11.6 km
  • Tunjungan Plaza - 13 min drive - 11.5 km
  • Grand City Surabaya - 14 min drive - 12.7 km

Getting around

  • Surabaya (SUB-Juanda) - 47 min drive
  • Tandes Station - 20 min drive
  • Surabaya Pasar Turi Station - 32 min drive
  • Surabaya Gubeng Station - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Jong Java Indische Recipe - ‬1 min walk
  • ‪KOI Thé - ‬1 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬1 min walk
  • ‪Teazzí - ‬1 min walk
  • ‪KFC - ‬1 min walk

About this property

The Westin Surabaya

The Westin Surabaya features a free kids' club and puts you within a 15-minute drive of Tunjungan Plaza. You can visit the spa to indulge in deep-tissue massages, body scrubs, or reflexology, and Asian cuisine is served at Magnolia, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, a bar/lounge, and a 24-hour fitness center.

Languages

Chinese (Mandarin), English, Indonesian
VISIBILITY

At a glance

Hotel size

    • 204 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Secured covered onsite self parking (IDR 100000 per stay)
    • Onsite valet parking (IDR 150000 per stay)
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's menu
  • Toys

What to do

  • Pro golf lessons
  • Golf lessons nearby

Working away

  • 20 meeting rooms
  • Computer station
  • Conference center (89082 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site

Facilities

  • Rooftop garden
  • 24-hour fitness center
  • Adjacent to a golf course
  • Golf driving range on site
  • 3 outdoor pools
  • Shopping mall on site
  • Full-service spa
  • Golf pro shop on site
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 55
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Closed captioned TV
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Meal delivery service
  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
STAR_OUTLINE

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Magnolia - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Sky Lounge - This bar specializes in Asian cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 408000 for adults and IDR 204000 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way, maximum occupancy 5)

Children & extra beds

  • Rollaway beds are available for IDR 874000.0 per night

Parking

  • Covered self parking costs IDR 100000 per stay
  • Valet parking costs IDR 150000 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya offer free cancellation for a full refund?

Yes, The Westin Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Westin Surabaya?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Westin Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Westin Surabaya?

Yes. Self parking costs IDR 100000 per stay. Valet parking costs IDR 150000 per stay.

Is airport shuttle service offered by The Westin Surabaya?

Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.

What are the check-in and check-out times at The Westin Surabaya?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at The Westin Surabaya and nearby?

Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Westin Surabaya also has a 24-hour fitness center.

Are there restaurants at or near The Westin Surabaya?

Yes, Magnolia offers Asian cuisine.

What's the area around The Westin Surabaya like?

The Westin Surabaya is a short 1-minute walk from Pakuwon Mall and 3 minutes' walk from Pakuwon Trade Center.

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The Westin Surabaya Reviews

Reviews

10

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

The hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya.
Pac, 1-night trip

10/10 Exceptional

Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff.
Chee Yoon, 2-night trip

8/10 Very good

Very beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again.
Cynthia, 1-night trip

10/10 Exceptional

We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again.
Jeffrey, 3-night trip

10/10 Exceptional

It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
2-night trip

10/10 Exceptional

Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!

10/10 Exceptional

Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stephani, 3-night trip

10/10 Exceptional

Comfortable Stay!
The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time!
YUYU, 3-night trip

10/10 Exceptional

excelent
jin, 1-night trip

10/10 Exceptional

This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol.
Shane, 1-night trip

10/10 Exceptional

Andrew, 1-night trip

10/10 Exceptional

Väldigt fint rum efter att Syaida städat med ett vänligt leende på läpparna. Hon är en service människa ut i fingerspetsarna Och en fantastisk frukostpersonal
Jan, 2-night trip

10/10 Exceptional

LIN, 2-night trip

10/10 Exceptional

yong seng, 1-night trip

10/10 Exceptional

Po Lung, 1-night trip

10/10 Exceptional

Hayden, 1-night trip

10/10 Exceptional

프라이빗 수영장 최고입니다 커플 마사지 강추
poung sik, 6-night trip

10/10 Exceptional

KWANGHYUN, 1-night trip

10/10 Exceptional

Oscar, 1-night trip

10/10 Exceptional

KWANGHYUN, 1-night trip

10/10 Exceptional

Ismail, 1-night trip

10/10 Exceptional

Wonhae, 2-night trip

10/10 Exceptional

Sébastien, 3-night trip

10/10 Exceptional

Javier, 1-night trip

8/10 Very good

Edward, 2-night trip