The property charged me nearly $400 over my bill and when I called to inquire barely offered an apology. It seems their system charged me the difference between the rate I had prepaid on hotels.com and their public rate. I wonder how many other people this happens to as it seemed to be an automatic system.
I called the property ahead of time to ensure access to the sauna and was assured it was ok. Upon arrival the spa told me the spa area is for those receiving a service only. This seems odd because of the $40 resort fee. When I inquired what this fee referred to I was given a list like "high speed internet" and "the gym" which are standard at most hotels without an additional fee.
Overall its a nice place but one that does not seem to have concepts of hospitality in its policies and systems.
Gretchen
Gretchen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 6 日
Unforgettable stay
Overall our stay was wonderful and we were left with beautiful memories and a strong desire to return.
Thiefieca
Thiefieca,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 6 日
Santiago
Santiago,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 24 日
Hotel is beautiful, but very limited things to do. Just one restaurant with very slow service! Food was good, but service was disappointing! Also, it was freezing in the restaurant, They could have done something for the heat I guess. It is not a cheap hotel at all!
Seda
Seda,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 22 日
Coupled with a Spa Day, tranquil and relaxing experience!
Noreen
Noreen,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 19 日
Beautiful
Gustavo
Gustavo,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
mang
mang,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 16 日
Wonderful property I would stay there again.
Simon
Simon,2 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 27 日
TATIANA
TATIANA,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 26 日
Igor
Igor,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 21 日
Nice spacious, clean room. But had no bath. Staff sent confusing messages changing appointments at spa and restaurant a few times due to weather they said. Main Elevator with carpet had strange smell. Otherwise hotel facility was nice. Have to walk to gym in basement of a nearby apartment building, which is a bit of an inconvenience. Nd front desk lady did not explain where gym was. So we walked around. Building inside trying to find it for a bit. There was no sign for it. View is nice except for billowing smoke from across river coming from some sort of facility. People cleaning up snow kept me up for a bit, which was unfortunate. Overall nice place but not perfect!
Gretchen
Gretchen,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 19 日
Great A+ Hotel Spa Hotel in the Hudson Valley.
First time stay. Beautiful property and hotel. Couple Swedish massage was A+ Great and friendly staff. Did not try the restaurant, but looked amazing. Extremely clean room and public spaces. Highly recommended and will return.
Dave
Dave,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
Very nice place - excellent restaurant - bar hours are limited
gary
gary,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 30 日
Beautiful hotel, wonderful staff. Will definitely return.
Michael
Michael,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 30 日
Eve
Eve,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 28 日
Colby
Colby,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 24 日
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 5 日
Qiyuan
Qiyuan,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 3 日
Tranquil escape.
Views were breathtaking. Resort was spotless, smelled amazing and had an overall sense of peace. My family already wants to go back next year.
Suzanne
Suzanne,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 2 日
Ann
Ann,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024 年 11 月 24 日
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 23 日
Chidubem
Chidubem,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 12 日
Beautiful property overlooking Hudson River valley. Very historic rennovated abbey.