So check in was good, everybody was very friendly and professional. The room was clean and spacious. There were two things that will eliminate this hotel from my future business. The first and foremost thing is that the bed was absolutely horrible. It was like sleeping on a wet sponge, way too soft, no support whatsoever. Secondly the breakfast was very mediocre. On a couple of occasions items would run out and would not be replenished. The eggs showed up in a plastic bag that was microwaved and then dumped into a heated serving dish. I don’t even really know if they were real eggs. I had stayed at the best Western in Knoxville, which was a fabulous hotel in every way. This hotel was nowhere near the quality of that. This is an OK hotel but I will not stay there again. One of their biggest problems from a business perspective is that they are surrounded by other beautiful hotels. I travel to Dalton, Georgia for business often, and I will look to one of the other hotels in the future.