I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel.
Considering this time of year the hotel is almost empty, that is really bad business.
The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging.
I wouldn't suggest staying here.