8/10 非常好
2025 年 5 月 5 日
Great hotel and comfortable rooms, f
The place was clean, comfortable, rooms are great. The customer service was not so great. The front desk lady was not very nice.
It was 2 consecutive days that we staid there and you can tell customer service was not their priority. We tried to reserve one night extra online and was having trouble doing so online and when I called the receptionist she said they are all booked. I understand that but I was going to ask a follow up question and she cut me saying we are all booked again and hung up. I think the tone of voice and maybe being a little empathetic goes a long way. When I checked out I did tell the front desk that customer service important and being kind matters for customer service. Also, I would greet when I would leave the hotel
SARA
SARA,1 晚旅行
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