a very good hotel with nice beach view and chill back…
Aesthetically pleasing hotel, but horrible service. Took 2 hours for me to get hummus one…
住宿表示有確實遵守GBAC STAR (凱悅)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
早餐成人費用約為USD15 至USD40之間，兒童約為USD10 至USD25之間
可攜帶寵物但需額外收費每間住宿每週 USD100 (每次入住最高收費為USD100)服務性動物免付費
根據凱悅規定，即使旅客拒絕打擾，住宿會每 24 小時至少進入客房一次。在登記旅客入住客房前，我們會盡可能事先通知相關規定。
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
住宿確認有配合GBAC STAR (凱悅)，加強清潔與消毒措施。
此住宿為性別友善 (LGBTQ 友善) 住宿，歡迎多元性別族群入住。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
We were pleased at arrival and the staff was extremely pleasant. The staff at the restaurant was also amazing. (be sure to ask for the kids' menu if you need one!). However, the staff at the pool was less than friendly as was the staff on the beach. Overall, we enjoyed our visit and would recommend the hotel. It was very much old Miami and had a very cool vibe. It is not very close to many family friendly things within walking distance but great if you just want to hang at the beach or pool!
Patti, 3 晚家庭旅遊, 2021年03月31日
Property is cool and beautiful. Some of the staff were terrific and some were terrible. It is very disheartening when you have to ask for something 3 times to 3 different people to get it. I didn’t think asking for extra plates, ketchup and pepper would be such a difficult feat to accomplish for people who worked at a restaurant. I also don’t appreciate it when you ask for something and they act as if they are doing you a favor doing their job which they get a 20% service charge included in the bill already. Then when management tries to fix it they do the least possible until you become frustrated. I doubt I will ever stay there again. I have stayed at this property a number of times before and this will most likely be my last. It is too bad.
Ronald, 1 晚家庭旅遊, 2021年03月30日
I'm writing this review to warn young woman who are looking into staying at this hotel. After arriving back to our room after dinner and getting into bed on Sunday night, we got a knock on the door and without even time to respond, three large men from security barged into our room unannounced and without declaring they worked for the hotel. We are three young women who just finished getting dressed and getting into bed, and the fact that there was no announcement of that they were management or that they were going to enter our room is COMPLETELY unacceptable. In a city that is known for sex trafficking, the amount of terror we felt in that moment is like no other experience we can even compare. There was no communication prior to their massive invasion of our privacy and after the fact there have been sad attempts to try and make it right. The manager on duty, Abelina, offered to "make things right" by compensating us with a free umbrella for the next day. The fact that the hotel thought a $22 umbrella was the value of our sanity and trauma after having strangers enter the space where we are most vulnerable is insulting. Since escalating the issue with Hyatt corporate, management has continued to make us jump through hoops to advocate for our safety and well-being at their hotel.
Caroline, 1 晚好友同遊, 2021年03月27日
Amenities were amazing. Love the outside atmosphere by the pool. Drinks weren’t too expensive. After I checked out, I called about an elevator button that for what ever reason when you would click “down” the elevator would arrive but to go up. Really strange on the 8th floor. Only one issue I had was when I sat down for breakfast at the hotel, no one acknowledged me for about 10 mins. Went to people around me and later realized that was my server. Aside from that, after ordering, seemed like it took a little long. Food was amazing when it finally came. Of course I respect the fact that it doesn’t “look” busy outside, but I know there is always more going on behind the scenes so to speak. That would be my only drawbacks. I had the luxury of visiting the hotel for work last week during a shoot and loved it which is why I wanted to stay.
Christopher, 1 晚旅行, 2021年03月09日
Staff was good, the property was not kept up.
2 晚旅行, 2021年03月09日
The Confidante was the cutest boutique hotel. The front desk staff was very friendly and the pool and beach attendants were the best. The bed was super comfy and it was the perfect getaway for me and my husband. We loved the beach and we will be back for sure! We knew about the construction but it was not bad at all. 5 stars!
Meredith, 4 晚旅行, 2021年02月24日
Very good. Nice pools great beach. Very professional staff. Sanitizing is sternly followed in the entire hotel. Great breakfast included in our stay. Older property but clean. Nice beds. Jon
Rebecca, 5 晚旅行, 2021年02月21日
It was bad
Burhan, 4 晚家庭旅遊, 2021年02月20日
Ok so it started off as a poor experience as checkin was hugely delayed so we waited around for 2.5hrs to get a room (that was in a lower floor) but after complaining, the front office manager ‘Mickey’ was very polite n tried to help us as best as he could! Gave us a complimentary day in the cabana as well as some credit on our hotel account at the end of the stay! So turned around the entire experience with his nice gesture! He was amazing to deal with as well as the other staff at the hotel. Clean, well maintained and covid compliant. Most people maintained social distance as well as kept the number in the elevators to only 4 people! Even the pool guys were doing constant checks to make sure everyone was distancing. Hotel is beautiful and on a great location on Miami Beach, access to the beach is thru the side as there lots of construction everywhere. This was easy tho and u can still get food n drink service whilst on the beach - another excellent facility!! Use of 2 beach chairs is included but the umbrella costs $20 to hire for the day and extra beach chairs are $18 each, which is a little excessive when there’s 4 of u in the room. You should get 4 chairs! Oh well, that’s about the only negative! Loved it and would definitely be back!
Meera, 4 晚家庭旅遊, 2021年02月17日
Check-in took much longer than it should have. We checked in at the front desk at around 12:30pm. We knew we could not actually get a room until 4pm, but we did not get a room until after 6pm. This made our first day in Miami feel mostly wasted. The rest of the experience at the hotel was mostly fine. The view from our room was nice. The noise coming from adjoining rooms through the door was excessive at times, luckily it did not happen when we were trying to sleep. And drinks at the bar were EXPENSIVE. 20 dollars for each small drink, a bit excessive in my opinion. They could also expand the morning coffee and breakfast offerings. Maybe use the nice bar area outside to expand that type of service? With all that being said we would probably book here again if the opportunity arose.
Jeffrey, 4 晚旅行, 2021年02月17日