1. The woman at checkin was rude. Told my husband that if we were to smoke, we had to do it away from building, thst was fine. We only smoke in our car anyway, then told us no butts on griund, ok common sense since we dont thriw butts on ground, we have ashtray in car.it was her attitude and the way she said it.
2. Adked about upgrade to get a coffee maker in room, according to your we site you have this choice. But again with the attitude she said, we do t offer that, and thst there was on in the lobby. Which was out of order. Asked if there was a bathroom i could use and she told us thre was no public bathroom. Excuse me, in hotel thst we are staying at?? I have cancer and i had judt came from hospital after having a procedure done and needed a bathroom. She then hannded me a room key and told me to go to the 3rd floor. Where are room was but never told me which room. She got lucky that i made it to the room before a disaster happed thst someone else would have to clean up. After that, everytime we left the building or when we cane back we got discussing looks from her. We come to Indianapolis to see the oncologist. We will not be staying at your hotel again
