The hotel left a placard stating the room would only be cleaned every 3 days. On our second day we asked for toilet paper and were told that housekeeping leaves by 2 PM so we would have had to have asked by then to get a roll. Ultimately the CSR found a roll but told me I would need to contact housekeeping if we ever needed more. On the third day, we saw the housekeeper outside our room. We asked if she was going to clean it and was told we were not on the list. She refused to clean it. We had to complain to the front desk. Our bed was made and the towels refreshed, but there were handprints all over the windows, dirt on the floor, cobwebs, and dust on the surfaces which were never cleaned up. The restaurant was fabulous. The worst part is nowhere on the hotel does it say Elaya. The Abacco restaurant is there and there is no advertising on the outside for Elaya