The resort was clean, well-kept, and had great pools. The grounds are well maintained and manicured. We really appreciated having the option of free parking in addition to valet—that was a nice touch.
Emily, who handled the Daybed rental reservations, was friendly and very helpful!! When she found out it was our anniversary, she even sent a complimentary amenity to our room, which was such a thoughtful gesture. Our room was comfortable with a nice view, though I’m not sure who to thank for that!
Another highlight was that someone went out of their way to make sure my stay was credited to my Hilton Honors account, even though I booked through hotels.com. That really impressed me because when we book through third parties at other hotel brands, getting points applied can be a hassle. These small acts of kindness made a big difference, and my husband and I truly appreciated them.
The pool staff and valet team were fantastic! They were friendly and attentive. Unfortunately, the service inside the resort wasn’t quite the same. We found the staff at the lobby bar and the gentleman making omelets at brunch in Harrison’s to be less welcoming and warm. Honestly, the pool staff could be a great example for the indoor team.
One thing to note is that food service ends at 10 PM, which we only found out on our first night. Definitely a bummer. Overall, the stay was nice, but it didn’t quite feel like a full resort. It felt more like a beautiful hotel w/ great pools & a golf course.