Very nice room and comfortable bed. Great service and food. Due to small windows and lack of fans and ac, rooms can get very hot/stuffy. You can ask for a fan at front desk if it becomes too stuffy. Location is lovely as pretty central but not in San Blas so no hike yo and down hill needed to get to hotel. The building is an old Spanish colonial palace built upon an Inka temple and they do a tour which I recommend taking!
Debbie
Debbie,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Book the hotel! Must stay.
Best hotel we have ever stayed at. Every part was the best part of our whole trip.
Best parts:
1. Lobby- beautiful! Tea and water, beautiful!
2. Room!- family room- 2 rooms, tons of space, chocolate and fruit gift from hotel
3. Breakfast! 10/10. Can eat outside in courtyard with the harp being played feet away.
4. Food and drinks!- 12 days in Peru and kids wanted a pizza which did not disappoint: pepperoni on bar menu one of the best pizzas boys have ever had!
5. Concierge- Ruth and Francheska went out of the way to make us feel welcome and special. Even helped us plan a special visit to PokePark (which was a flop but actually fun) and find our lost item from vehicle to airport.
6. Tour of hotel-5pm daily that ends with Incan Musical experience in the courtyard as the staff are lighting the candles at sunset- will never forget this!
7. Facility- location amazing with a warm and incredibly unique feel, super welcoming we didn’t want to leave!
Kimberly
Kimberly,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
Thiago
Thiago,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Hospedagem Incrível em Cusco!
Excelente hospedagem em Cusco! Hotel com alto padrão em conforto e gastronomia, além de uma atmosfera única de um antigo Palácio!
Túlio
Túlio,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
A Palacial Hotel
This is a wonderful hotel - well located in a good neighborhood. The hotel itself was a 500 year old Palace that was converted into a modern hotel. It has a great bar and dining facilities. I highly recommend it!
Christopher
Christopher,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 18 日
Poor value for money
We stayed two nights at the hotel and although we had booked a room for three using hotels.com, and the accomodation was fully prepaid, we were charged USD252.80 additional at check out for my son's stay and "mandatory" local charges. The age of my son had somehow been incorrectly captured by the hotel.com website (only for this booking among 5 other bookings where this did not happen) but at the time of check in we had clearly been informed we will be charged only an additional USD80 for his stay for 2 nights in addition to GBP 600+ already paid at the time of booking and the USD 76.80 to be charged locally for additional services. At check out it turned out to be a charge of USD 80 per day for my son's stay and this was not clearly communicated. This was very disappointing as we had clarified this at check in and had to pay ina rush at check out.
Coffee machine in the room did not work, we tried several times and it didn't even have the right plug for the power socket. Also no electric kettle for tea at night. For rooms priced ultimately at over GBP400 for night for two adults and a child, it felt very sloppy.
Otherwise its a historic property, with beautiful architecture and good location. Decent breakfast and the morning cappuccino was pretty good. Staff were generally polite and courteous esp at the door, restaurant and the Rumi bar. Wouldn't recommend though because if poor communication as happened with us and not very good valey for money!
Paromita
Paromita,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 9 日
The staff are extremely helpful and very prepared for altitude sickness.
Steven
Steven,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 30 日
Heather
Heather,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Holly
Holly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 3 日
Cecilia Paula
Cecilia Paula,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
Donovan
Donovan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 7 日
The staff was incredible from Catherine front desk to concierge. Incredible place to stay and we will return!
Roger
Roger,7 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 6 日
eduardo
eduardo,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 27 日
David
David,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 24 日
NICHOLAS
NICHOLAS,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 18 日
This is the best hotel ever! The staff is impeccable and we felt really well taken care of. They remember what you did the day before, ask you how it was, and the concierge service is amazing. If you need transportation you must hire Authoro, he drove us to different historical sites, different little quaint towns, and made our trip something we will never forget. If you are in Cusco, you MUST stay at this hotel for a trip of a lifetime!
Marcin
Marcin,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 15 日
David
David,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 9 日
Larry
Larry,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 8 日
Stuff exceptionally kind and helpful! Delight to interact! Especially Diego at the Reception was kind, informative, helpful, generous in providing assistance in a respectful and dignified way!
S
S,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 8 日
Gabriela
Gabriela,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 5 日
agnish
agnish,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 28 日
Este hotel es una hermosura arquitectónica antigua y un super servicio, seguridad y calidad de comida
Dennis
Dennis,4 晚旅行
Travelocity 真實旅客評語
4/10 一般般
2024 年 12 月 27 日
Not worth the money
The room had a foul smell coming from the bathroom.
The Sunday breakfast closed at 10am - a 5* hotel breakfast should at least be until11am.