This is by far the worst hotel we ever stayed in! Surprise -- actually, we were shocked--when at check-in we were told that those with a local mailing address (we were moving into a new house so needed lodging for two nights prior to move in) must pay a deposit of $100.00 in cash!! We are senior citizens. It was late in the day and my husband is handicapped so I reluctantly paid. There is no such policy posted anywhere. We have NEVER heard of such a policy! That requirement was so unnerving that it made us suspect that there were untoward situations occurring there which caused us to question their caliber of guests and public safety. We could barely tolerate one night. The bed was very uncomfortable. The floor was dirty. We did not feel safe in the hotel or outside. Hall noise was loud into the night. The next morning at 5:30 am, I contacted the desk staff person and I asked to cancel our next night's stay and get a refund for the next night booked because of our concerns. He assured that us we could, then actually inspected our room (really!), and then refunded our $100 in cash. At check out I confirmed the credit card refund with reservation cancelled. In fact, he stated that an upcoming storm resulted in many cancellations. We stayed at a nice local hotel the next night. Fast forward to my credit card statement not reflecting any refund whatsoever! The manager/owner refuses to respond despite the assurance made. A terrible hotel and if you cancel, don't expect refund!!!
