The hotel was in a sterile, corporate high rise skyscraper. Felt disconnected from the city of Tokyo. Chiyoda area was boring, no bars or restaurants nearby; Not walkable. Had to be chauffeured, or taxi driven everywhere. The Imperial Palace Garden view was very underwhelming. This was my girlfriend and I first time in Japan and Tokyo, and I was disappointed. I dreamt of Tokyo having a spectacular bright neon light, skyline of buildings since I was child. But in reality Tokyo from Four Seasons Otemachi was very lacklustre, and Americanised. The hotel did not have a Japanese soul. Also booking dinner, bar, and tea reservations was a nightmare. Wasted hours communicating with concierge. Customer service was average. We did not receive the stereotype of Japanese hospitality, and customer service being superior, (best in the world).