This hotel was renovating, dirty, it appears they rent as temp residence to people. Couple was fighting and tearing up the room next door to me. I never heard customer service or the police comebto their room. They were loud enough to wake up the whole hotel. The elevator to get ice was filty dirty, dried stains all over it, i had to use the elevator to get ice i was scared to press the buttons, all the dirt and filt. The carpet was filty and disgusting, stains all over. The place wreep of a funny smell. No hot water the first night. I wanted a refund for the 2nd night, i had to go through my 3rd party whom i paid for reservations. 3rd party said they get back to me in few hrs, then email, will contact me in 72 hrs. I was forced to stay the 2nd night bc i dont have money to throw away. Them people faught for at least 4 hrs from approx 11pm to 3am, i will never ever book through a 3rd party again. The hotel is not what it appeared to be the 3rd party also sucked. I had a beautiful occasion that i had to come to jacsksonville for and my stay at this hotel was a miserable stay. When that couple threw something against the wall, i thought it was going to land in my room. I heard everything. I heard when he called the police and no one came not even the hotel manager. So this is something thatis normal for this hotel! With guest! Omg i will not recommend hotels.com or la quinta to anyone ever. Youll suck. And dont tell me your not responsible bc you are. You advertise this hotel.