When you enter fans are running so it feels cool, but when you head to your room hallways are left without air running, and rooms are not cooled down before arrival. I felt itchy from the pool, water looks murky not sure if it is cleaned out. As we had a family trip all our rooms were booked on different floors and we booked three rooms in total. My room I could not call out to other rooms and was told it doesn't work when clearly the phone was when tried and called from my parent's room to our room. When I showered first night water went from warm to lukewarm to cold not sure why, in the end the best part was the food for breakfast, I was disappointed with the gym, it's extremely small. I'm not sure how anyone can work out in such hot heat. We extended our stay in Nha Trang, but had to rebook with somewhere else. For the price pay a little more you are better off elsewhere if you plan to stay long. We stayed 2 nights in Ventana and another 2 at a different hotel, am so glad we did. The experience was totally different. Will only be back if for a quick stay. The place is convenient to go out for food, which is nice.